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- Tasks: Provide onsite IT support, troubleshoot issues, and ensure customer satisfaction daily.
- Company: Join a dynamic team in the Angel Lane area focused on impactful IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real difference in tech support while building relationships and enhancing your skills.
- Qualifications: 5+ years in onsite support, ITIL V3 certification preferred, and strong communication skills required.
- Other info: Ideal for tech enthusiasts eager to tackle diverse challenges in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in the Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.
Responsibilities include:
- Provide support that consistently meets or exceeds customer expectations.
- Determine and recommend which products or services best fit the customers' needs.
- Identify, analyse, and repair product failures. Order and replace parts as needed.
- Support and maintain user account information including rights, security, and systems groups.
- Receive and resolve issues from Tiers 1, 2, and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary.
- Provide troubleshooting and problem resolution support for all network devices.
- Coordinate with third-party vendors to resolve hardware and software problems, as required.
- Receive and resolve hardware or software related issues from Tiers 1, 2, and 3 when break-fix is necessary to solve an issue at location/onsite.
- Interface with hardware and software vendors for planning and problem resolution.
- Execute the installation of PCs, peripherals, and LAN-based equipment.
- Assist with setting up security, file access, and other administrative procedures associated with moves.
- Move workstations, peripherals, and telecommunications equipment, as required.
- Document changes to inventory use and configuration.
Requirements:
- ITIL V3 Foundation Certification (recommended).
- Microsoft Operating System / Office Certification(s) will be an asset.
- Advanced MS Office 365 skills.
- Scripting, coding skill will be considered an advantage.
- Able to solve simple hardware issues.
- iOS, Android advanced user.
- Basic networking skills.
- Knowledge of Active Directory, permissions.
- At least 5 years' experience in onsite support.
- An equivalent combination of education and related experience may also serve to meet these minimum requirements.
- Team player and analytical thinking.
- Open and positive personality and stability/stress tolerance.
- Customer oriented (service awareness).
- Good interpersonal and communication skills.
- Able to adapt in a fast-evolving technology environment and ability to learn.
- Able to assume day-to-day responsibilities generating specific deliverables.
- Relationship-builder, at ease with people and capable of quickly building trust.
Onsite IT Support employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the specific ITIL V3 Foundation principles, as this certification is recommended for the role. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to best practices in IT support.
✨Tip Number 2
Brush up on your advanced MS Office 365 skills and be prepared to discuss how you've used them in past roles. Being able to showcase your proficiency can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the onsite support role, which can be invaluable during your application process.
✨Tip Number 4
Prepare examples of how you've successfully resolved complex IT issues in the past. Being able to articulate your problem-solving process will demonstrate your analytical thinking and customer-oriented approach, both of which are crucial for this position.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided onsite assistance. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and how your skills align with the company's needs. Mention specific experiences where you've successfully resolved technical issues or improved customer satisfaction.
Showcase Technical Skills: Clearly list your technical certifications and skills, such as ITIL V3, Microsoft Operating Systems, and any scripting or coding abilities. Provide examples of how you've applied these skills in previous roles.
Highlight Soft Skills: Don't forget to mention your interpersonal and communication skills. Describe situations where you've effectively collaborated with teams or built relationships with customers, as these are crucial for the role.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like Microsoft Operating Systems, Office 365, and basic networking. Bring examples of past experiences where you successfully resolved IT issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service
Since the role is customer-facing, highlight your customer service skills. Share specific instances where you exceeded customer expectations or effectively resolved conflicts. This will show that you understand the importance of a positive user experience.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach troubleshooting and problem resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in the IT support department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
