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- Tasks: Provide onsite IT support, troubleshoot issues, and ensure customer satisfaction daily.
- Company: Join a dynamic team in the Angel Lane area focused on innovative IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by solving tech problems and enhancing user experiences every day.
- Qualifications: 5+ years in onsite support, ITIL V3 certification preferred, and strong communication skills required.
- Other info: Ideal for tech enthusiasts eager to learn and adapt in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in the Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.
Responsibilities include:
- Provide support that consistently meets or exceeds customer expectations.
- Determine and recommend which products or services best fit the customers' needs.
- Identify, analyse, and repair product failures. Order and replace parts as needed.
- Support and maintain user account information including rights, security, and systems groups.
- Receive and resolve issues from Tiers 1, 2, and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary.
- Provide troubleshooting and problem resolution support for all network devices.
- Coordinate with third-party vendors to resolve hardware and software problems, as required.
- Receive and resolve hardware or software related issues from Tiers 1, 2, and 3 when break-fix is necessary to solve an issue at location/onsite.
- Interface with hardware and software vendors for planning and problem resolution.
- Interface with manufacturers and third-party vendors for technical assistance.
- Execute the installation of PCs, peripherals, and LAN-based equipment.
- Assist with setting up security, file access, and other administrative procedures associated with moves.
- Move workstations, peripherals, and telecommunications equipment, as required.
- Document changes to inventory use and configuration.
Requirements:
- ITIL V3 Foundation Certification (recommended).
- Microsoft Operating System / Office Certification(s) will be an asset.
- Advanced MS Office 365 skills.
- Scripting, coding skill will be considered an advantage.
- Able to solve simple hardware issues.
- iOS, Android advanced user.
- Basic networking skills.
- Knowledge of Active Directory, permissions.
- At least 5 years' experience in onsite support.
- An equivalent combination of education and related experience may also serve to meet these minimum requirements.
- Team player and analytical thinking.
- Open and positive personality and stability/stress tolerance.
- Customer oriented (service awareness).
- Good interpersonal and communication skills.
- Able to adapt in a fast-evolving technology environment and ability to learn.
- Able to assume day-to-day responsibilities generating specific deliverables.
- Relationship-builder, at ease with people and capable of quickly building trust.
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Office 365 and Active Directory. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. This will help illustrate your capability to handle the diverse challenges that come with onsite support.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your customer service approach, as this role requires a strong focus on meeting customer expectations. Think of specific instances where you've gone above and beyond to assist users, as this will highlight your customer-oriented mindset.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided onsite assistance. Include specific examples of how you've resolved issues and supported users.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and your proactive approach to problem-solving. Mention your familiarity with tools and technologies listed in the job description, such as Microsoft Office 365 and Active Directory.
Showcase Relevant Skills: Emphasise your skills in troubleshooting, customer service, and teamwork. Provide examples of how you've successfully collaborated with others to resolve complex issues or improve processes.
Highlight Certifications: If you have ITIL V3 Foundation Certification or any Microsoft certifications, make sure to mention these prominently in your application. They can set you apart from other candidates.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Microsoft Operating Systems, Office 365, and any relevant certifications. Demonstrating your ability to troubleshoot hardware and software issues will be crucial.
✨Emphasise Customer Service Experience
Since the role is customer-facing, share examples of how you've successfully resolved support requests in the past. Illustrate your commitment to exceeding customer expectations and your ability to communicate effectively with users.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified and resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Foster a Positive Attitude
Exude an open and positive personality during the interview. Employers are looking for team players who can handle stress and adapt to fast-evolving technology environments. Your attitude can set you apart from other candidates.
