At a Glance
- Tasks: Provide onsite IT support, troubleshoot issues, and maintain user accounts in a dynamic financial environment.
- Company: Join the Stefanini Group, a global tech consulting company with a collaborative culture.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and personalised career development.
- Other info: 100% onsite role with opportunities for learning and growth in a vibrant workplace.
- Why this job: Make a real impact in tech while working with cutting-edge tools and a multicultural team.
- Qualifications: 3+ years in IT support, strong customer service skills, and knowledge of Microsoft and Citrix environments.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Onsite IT Support Technician with previous experience providing IT Support withing the financial services environment to join our team in
London
Responsibilities
- Identify, analyse and repair product failures. Order and replace parts as needed;
- Support and maintain user account information including rights, security and systems groups;
- Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
- Provide troubleshooting and problem resolution support for all network devices;
- Coordinate with third-party vendors to resolve hardware and software problems, as required;
- Install and test replacement parts when requested by resolver-groups;
- Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Interface with manufacturers and third-party vendors for technical assistance;
- Execute the installation of PCs, peripherals and LAN-based equipment;
- Assist with setting up security, file access and other administrative procedures associated with moves;
- Move workstations and peripherals, as required;
- Ensure that connectivity issues are addressed for installations;
- Move telecommunications equipment, as required;
- Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;
- Test completed IMAC's and verify acceptance by end user;
- Document changes to inventory use and configuration.
Requirements
- Ability to resolve Win10 & Win11 operating system errors;
- Excellent proven track record supporting clients in a financial environment;
- Network troubleshooting skills & knowledge required (intermediate);
- Proficient in Microsoft Office 365;
- Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;
- Determine and recommend which products or services best fit the customers' needs;
- Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;
- Able to document support processes and procedures so they can be reused by support team;
- Minimum of 3 Years' experience in an IT Support Role;
- Ability to communicate technical information to non-technical audiences;
- Strong sense of customer service;
- Knowledge of Microsoft Active Directory;
- Knowledge of Citrix and SCCM;
- Microsoft Group Policy Objects experience;
- Good organizational skills;
- Excellent Verbal and Written Communication Skills;
- Ability to multitask;
- Team focused.
What we offer
- Competitive salary and benefits package;
- AFB bonus;
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
Work conditions
- Working hours: 40 working hours per week
- Contract type: 24 months fixed term contract
- Working setup (hybrid, on site, remote): 100% onsite , shifts (7 am - 6 pm in shifts)
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's next
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
We understand and encourage the importance of being you!
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini.
We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters.
If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at for verification.
Key Points to Remember
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
Onsite IT Technician in London employer: Stefanini EMEA
Stefanini EMEA is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters innovation and collaboration. As an Onsite IT Support Technician, you will benefit from a competitive salary package, extensive career development opportunities, and the chance to work with cutting-edge technology in a supportive environment that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stefanini EMEA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stefanini EMEA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stefanini EMEA!
✨Direct Apply to Stefanini EMEA
Let's not forget to apply directly through the Stefanini EMEA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite IT Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stefanini EMEA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stefanini EMEA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stefanini EMEA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
