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- Tasks: Provide hands-on IT support and ensure top-notch customer service in a dynamic environment.
- Company: Join the innovative Stefanini Group, a global tech consulting leader.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and training opportunities.
- Other info: Flexible work culture with opportunities for personal growth and development.
- Why this job: Be part of a multicultural team and make a real impact with cutting-edge technology.
- Qualifications: 2-3 years in a technical ICT role and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job responsibilities:
- Face to Face IT support of users;
- Hardware installation, movement and de-installation;
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
- Small project management related with new hardware or software installation;
- Software, patches and updates installation using MS SCCM;
Requirements:
- 2-3 years of experience in a technical ICT environment;
- General End User technology knowledge;
- End User Workspace platforms (discovery, asset management, client management);
- End User Microsoft platforms (Active Directory, Office, SCCM);
- ITSM Tool Set (Ticket Management Software) preferred;
- A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills;
- Excellent English - Written and Spoken.
What we offer:
- Competitive salary and benefits package including monthly absence free bonus;
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
- Insurance that are applied according to company policy;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
Junior Deskside Technician in London employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Deskside Technician in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft platforms like Active Directory and SCCM. The more confident you are with these tools, the better you'll impress during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you help users troubleshoot issues. This will not only boost your confidence but also show potential employers that you can handle real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees or alumni from your school who work in tech. They might have insider tips or even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Stefanini!
We think you need these skills to ace Junior Deskside Technician in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention specific technologies you've worked with, especially those mentioned in the job description, like MS Windows 10 and Office 365.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures it reaches the right people and helps us keep track of all applications efficiently. Plus, it’s the best way to get noticed!
How to prepare for a job interview at Stefanini EMEA
✨Know Your Tech
Brush up on your knowledge of end-user technology and Microsoft platforms like Active Directory and SCCM. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and enthusiasm for the position.
✨Customer Service is Key
Prepare examples that showcase your exceptional customer service skills. Think about times when you resolved a user issue or improved a process. This will demonstrate your ability to build effective working relationships, which is crucial for this role.
✨Be Proactive
Show your proactive nature by coming up with suggestions for improvements or new products during the interview. This aligns perfectly with what the company is looking for and highlights your keen interest in technology.
✨Practice Problem-Solving
Expect to face some technical scenarios during the interview. Practice diagnosing common hardware issues or troubleshooting software problems. This will help you feel more confident and prepared to tackle real-life challenges in the role.