At a Glance
- Tasks: Lead a dynamic team while providing hands-on IT support and exceptional customer service.
- Company: Join the innovative Stefanini Group, a global tech consulting leader.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and training opportunities.
- Other info: Work in a multicultural team with exposure to international projects.
- Why this job: Be part of a collaborative environment that values your ideas and growth.
- Qualifications: 5 years of experience in IT, excellent troubleshooting skills, and a customer-oriented attitude.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
This is a Hands-on Team Leader position, and combines leading a team of deskside technicians, while also performing work as a deskside technician.
Team leader responsibilities
- Responsible for day to day operations of Field Services Team;
- Create a cohesive team environment through consistent management;
- Coach and counsel of direct reports including providing feedback including positive; recognition, conduct performance evaluations, training, mentoring and handling discipline issues;
- Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned;
- Perform root cause analysis and identify opportunities to improve efficiencies;
- Ensure direct reports meet their goals and follow departmental processes;
- Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client;
- Coordinate and execute ad-hoc client project work, as needed;
Important
Coordinate ad-hoc dispatches in the Geo between clients and Stefanini subcontractors / manage said dispatched technicians.
Other responsibilities
- Imaging, troubleshooting and repairing hardware issues (Mac and Windows);
- Urgent break/fix replacements (e. g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
- Preventative maintenance (e. g., lifecycle);
- Troubleshooting HW issues on end user devices;
- Proper utilization of Service Now;
- Service Now queue management and Ticket follow-up;
- Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
- Critical project support that involves hardware and/or high-touch user experience;
- Perform comprehensive site hardware asset inventory;
- Maintain consumable device inventory count;
- Conduct spare part and loaner pool management;
- Support IMACR/D requests;
- Engage OEM for warranty repairs and follow up on status;
- Escort OEM technicians onsite when needed.
- Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
- Work on child ticket as assigned by Level 2/3 client-provided technical staff.
Requirements
- At least 5 years of relevant industry experience;
- High school diploma or equivalent required;
- Knowledge of multiple manufacturers and operating systems;
- Excellent troubleshooting capability;
- Ability to work in a team environment as well as independently;
- Ability to communicate technical information to non-technical audiences;
- Excellent verbal and written communication skills;
- Ability to complete assignments with no supervision and search internally/externally for support information;
- Customer-oriented attitude;
- Ability to travel locally to support other sites, when required;
- Valid driver's license if travel is required;
- Excellent attention to detail and organization skills;
- Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture;
- Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes;
- ITIL certification is a plus.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What we offer
- Competitive salary and benefits package;
- AFB bonus;
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
- Work conditions
- Working hours: 40 working hours per week
- Contract type: Permanent
- Working setup (hybrid, on site, remote): 100% onsite
- What's next
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you need further information, just send us a message at recruitment EMEA@stefanini. com and we'll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
We understand and encourage the importance of being you!
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini.
We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters.
If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at Recruitment EMEA@stefanini. com for verification.
Key Points to Remember
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
#LI-ONSITE
Hands-on Team Leader in London employer: Stefanini EMEA
At Stefanini Group, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work culture. As a Hands-on Team Leader, you will not only lead a dedicated team but also have access to extensive training programs and personalized career paths, ensuring your professional growth in a multicultural environment. With competitive salaries, a comprehensive benefits package, and a commitment to diversity and inclusion, we offer a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Hands-on Team Leader in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stefanini EMEA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stefanini EMEA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stefanini EMEA!
✨Direct Apply to Stefanini EMEA
Let's not forget to apply directly through the Stefanini EMEA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Hands-on Team Leader in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stefanini EMEA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stefanini EMEA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stefanini EMEA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
