Executive Support Technician in London

Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Key Responsibilities

• Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance;
• Help the 1st and 2nd level support to resolve escalated support requests;
• Deploy patches on all machines (excluding servers) in collaboration with client;
• Validate and implement updates of business applications on the current master image;
• Validate the master on all new machines in case of acquisition of new model of machines;
• Support and document IOS issues (iPhone/iPad);
• Perform first diagnosis of network issues and qualify them - escalate them to the appropriate support group / network provider;
• Perform tests to validate changes of infrastructure in collaboration with client providers;
• Cover the 3rd level support of the system architecture - which means: Test and document changes according to client instructions / procedures;
• Maintain postmaster scripts (VBS, DOS, PowerShell) for the installation of new applications and updates;
• Test and adapt the master scripts for the installation on the new machines;
• Take part in maintenance operations of the computer equipment with the support team;
• Create and maintain scripts to automate the installation of applications.

Requirements

• Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
• Knowledge of PowerShell, Windows server, E-mail systems, Microsoft Sharepoint;
• Knowledge of IOS, iPhone and iPad;
• MS certified preferable;
• Successful experiences of a transition phase, ideally ITIL certified;
• Knowledge on backup / restore tool is required;
• Advanced knowledge of virtualization, networking and telecommunications;
• Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows;
• Connectivity technologies (ADSL, UMTS, ISDN, WiFi);
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.

Behavioral skills required

• Excellent customer-facing skills and interpersonal skills;
• Independent and proactive thinking;
• Relationship builder both within the team and across the entire organization;
• Personal resilience and ability to complete projects within tight deadlines;
• Good time management and prioritization practices.

What We Offer

• Competitive salary and benefits package;
• AFB bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Insurance that are applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

This job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.

Diversity & Inclusion

Here at the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself and invest our efforts in maintaining an environment where it is safe to express oneself!

About us

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 38 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Your safety and security are our top priorities. Thank you for your understanding and cooperation.