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- Tasks: Provide hands-on IT support and solve complex technical issues.
- Company: Join the innovative Stefanini Group, a global tech consulting leader.
- Benefits: Enjoy competitive salary, private health scheme, and extra vacation days.
- Why this job: Be part of a dynamic team and make a real impact in tech.
- Qualifications: Expertise in Microsoft Office 365, Windows OS, and customer service skills.
- Other info: Opportunities for personal growth and exposure to a multicultural environment.
The predicted salary is between 30000 - 42000 £ per year.
Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Key Responsibilities
- Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance;
- Help the 1st and 2nd level support to resolve escalated support requests;
- Deploy patches on all machines (excluding servers) in collaboration with client;
- Validate and implement updates of business applications on the current master image;
- Validate the master on all new machines in case of acquisition of new model of machines;
- Support and document IOS issues (iPhone/iPad);
- Perform first diagnosis of network issues and qualify them - elevate them to the appropriate support group / network provider;
- Perform tests to validate changes of infrastructure in collaboration with client providers;
- Cover the 3rd level support of the system architecture - which means: Test and document changes according to client instructions / procedures;
- Maintain postmaster scripts (VBS, DOS, PowerShell) for the installation of new applications and updates;
- Test and adapt the master scripts for the installation on the new machines;
- Take part in maintenance operations of the computer equipment with the support team;
- Create and maintain scripts to automate the installation of applications.
Requirements
- Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
- Knowledge of PowerShell, Windows Server, email systems, Microsoft SharePoint;
- Knowledge of IOS - iPhone and iPad;
- MS certified preferable;
- Successful experiences of a transition phase, ideally ITIL certified;
- Knowledge on backup / restore tool is required;
- Advanced knowledge of virtualization, networking and telecommunications;
- Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows;
- Connectivity technologies (ADSL, UMTS, ISDN, WiFi);
- A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
- Excellent customer-facing skills and interpersonal skills;
- Independent and proactive thinking;
- Relationship builder both within the team and across the entire organization;
- Personal resilience and ability to complete projects within tight deadlines;
- Good time management and prioritization practices.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
What we offer
- Competitive salary and benefits package including monthly absence‑free bonus;
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
- Insurance that is applied according to company policy;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
Safety Notice
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember:
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
- Stay vigilant and feel free to reach out for verification.
- Your safety and security are our top priorities.
Junior Deskside Technician employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Deskside Technician
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the tech world, the better your chances of landing that Junior Deskside Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Microsoft Office 365, PowerShell, or any other relevant tech skills. This can really set you apart from the crowd.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets seen by the right people at Stefanini. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Prepare for the interview like it’s a big game! Research common tech support scenarios and practice your problem-solving skills. Being able to demonstrate your thought process will impress the hiring managers.
We think you need these skills to ace Junior Deskside Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Deskside Technician role. Highlight your relevant skills and experiences, especially those related to Microsoft Office 365, Windows OS, and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your enthusiasm for technology and how you can contribute to our dynamic environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think independently and proactively, so share any experiences that demonstrate your ability to solve problems effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Stefanini!
How to prepare for a job interview at Stefanini EMEA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Windows OS, and PowerShell. Be ready to discuss how you've used these tools in past experiences, as well as any troubleshooting you've done with iOS devices. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent support in previous positions. Think about specific situations where you resolved issues or helped clients feel valued. This will demonstrate your ability to maintain a high level of customer service.
✨Be Ready for Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice explaining your thought process when diagnosing and resolving complex issues. This will highlight your analytical skills and your proactive approach to problem-solving, which are crucial for this role.
✨Emphasise Your Teamwork and Communication Skills
This position requires collaboration with various teams, so be prepared to discuss how you've worked effectively within a team in the past. Share examples of how you’ve built relationships and communicated clearly with colleagues to achieve common goals. This will show that you’re a great fit for their collaborative environment.
