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- Tasks: Provide hands-on IT support and exceptional customer service in a fast-paced environment.
- Company: Join the innovative Stefanini Group, a global tech consulting leader.
- Benefits: Dynamic work culture, opportunities for growth, and a focus on collaboration.
- Why this job: Be part of a team that drives real transformation through technology.
- Qualifications: 2-3 years in a technical ICT role with strong customer service skills.
- Other info: Diversity and inclusion are at our core; we celebrate individuality.
The predicted salary is between 30000 - 42000 £ per year.
Working in a fast‑paced constantly evolving environment you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We’re looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we look for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.
Required Experience:
- Face to face IT support of users
- Hardware installation, movement and de‑installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
- System and application changes, testing scripts preparation in MS Windows 10 and MS Office 365 environment
- Small project management related to new hardware or software installation
- Software patches and updates installation using MS SCCM
Job requirements:
- 2‑3 years of experience in a technical ICT environment preferably in a manufacturing based organization
- General end‑user technology knowledge
- End‑user workspace platforms (discovery asset management, client management)
- End‑user Microsoft platforms (Active Directory, Office, SCCM)
- ITSM Tool Set (ticket management software) preferred
- A strong enthusiasm for artificial intelligence is very nice to have with a desire to explore and utilize our internal SAI Library tool in excelling in your role
- Soft skills: planning and organising; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills
- Excellent English language written and spoken
Diversity & Inclusion: Here at the Stefanini Group we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!
About us: We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions together with our clients that accelerate results and improve the experience of people and organizations. Here we like to say that technology is not the end but the means: what really matters are the people who drive it all. Our mindset is AI First meaning we invest in cutting‑edge technology in everything we do focusing on results for our clients. We are a company that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team and have space to contribute with ideas and projects. More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate and be part of something bigger the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them. If you suspect you’ve been targeted please contact us immediately for verification.
Key points to remember:
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
- Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities.
Deskside Technician I employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Technician I
✨Tip Number 1
Get to know the company! Research Stefanini Group and understand our values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations with users.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Stefanini Group!
We think you need these skills to ace Deskside Technician I
Some tips for your application 🫡
Show Your Enthusiasm for Tech: We want to see your passion for technology shine through in your application. Mention any relevant experiences or projects that highlight your interest and how you stay updated with the latest trends.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Highlight Customer Service Skills: Since exceptional customer service is key for this role, share examples of how you've successfully supported users in the past. We love to hear about your problem-solving abilities and how you build relationships with clients.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re proactive and ready to take the next step.
How to prepare for a job interview at Stefanini EMEA
✨Know Your Tech
Brush up on your knowledge of hardware and software, especially in the context of MS Windows 10 and MS Office 365. Be ready to discuss your experience with diagnosing issues and installing updates, as this will show your technical prowess.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond to help a user, as this will demonstrate your commitment to delivering a premium IT support service.
✨Show Your Proactivity
Be ready to share ideas for improvements or suggestions for new products and services. This role requires someone who is proactive, so think of instances where you took the initiative to solve a problem or enhance a process.
✨Build Relationships
Think about how you've built effective working relationships in the past. Be prepared to discuss your approach to teamwork and collaboration, as this is crucial in a fast-paced environment where you'll be interacting with both team members and business users.
