Deskside Technician in London

Job Description

The role is a 24‑month fixed term position.

Responsibilities

• Identify, analyse, and repair product failures. Order and replace parts as needed.
• Support and maintain user account information including rights, security and systems groups.
• Receive and resolve issues from Tiers 1, 2 and 3 when hands‑on intervention is required to address hardware or software problems onsite in cooperation with the resolver group that transferred the issue.
• Provide troubleshooting and problem resolution support for all network devices.
• Coordinate with third‑party vendors to resolve hardware and software problems, as required.
• Install and test replacement parts when requested by resolver‑groups.
• Resolve hardware or software related issues from Tiers 1, 2 and 3 when break‑fix is necessary to solve an issue onsite.
• Interface with hardware and software vendors for planning and problem resolution.
• Interface with manufacturers and third‑party vendors for technical assistance.
• Execute the installation of PCs, peripherals and LAN‑based equipment.
• Assist with setting up security, file access and other administrative procedures associated with moves.
• Move workstations and peripherals, as required.
• Ensure that connectivity issues are addressed for installations.
• Move telecommunications equipment, as required.
• Order, receive and provide all required equipment, materials and third‑party vendor services to implement IMACs (installs/moves/add/changes).
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMACs.
• Test completed IMACs and verify acceptance by end user.
• Document changes to inventory usage and configuration.

Requirements

• Ability to resolve Windows 10 & Windows 11 operating system errors.
• Excellent proven track record supporting clients in a financial environment.
• Network troubleshooting skills & knowledge required (intermediate).
• Proficient in Microsoft Office 365.
• Prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and v Sphere.
• Determine and recommend which products or services best fit the customer’s needs.
• Ability to multi‑task, follow processes and procedures and work to instructions and pre‑established guidelines.
• Capable of documenting support processes and procedures for reuse by the support team.
• Minimum of 3 years’ experience in an IT Support role.
• Ability to communicate technical information to non‑technical audiences.
• Strong sense of customer service.
• Knowledge of Microsoft Active Directory.
• Knowledge of Citrix and SCCM.
• Microsoft Group Policy Objects experience.
• Good organizational skills.
• Excellent verbal and written communication skills.
• Team focused.

Benefits

• Competitive salary and benefits package.
• AFB bonus.
• Private health scheme including private medical, dental, optical and holiday travel.
• Extra vacation days.
• Opportunities to learn and develop: training programs.
• Personalized career path within the organization.
• Exposure to an international environment as part of a multicultural team spread across Europe.
• Work Conditions
• Working hours: 40 working hours per week.
• Contract type: 24‑month fixed term contract.
• Working setup (hybrid, on site, remote): 100% onsite.
• Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.

We understand and encourage the importance of being you.

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