At a Glance
- Tasks: Provide hands-on IT support and exceptional customer service in a dynamic environment.
- Company: Join the innovative Stefanini Group, a global tech consulting leader.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and training opportunities.
- Other info: Opportunities for personal growth and exposure to cutting-edge AI tools.
- Why this job: Be part of a multicultural team and make a real impact with technology.
- Qualifications: Experience in ICT, strong customer service skills, and a passion for technology.
The predicted salary is between 30000 - 42000 £ per year.
Working in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.
Job Responsibilities:
- Face to face IT support of users
- Hardware installation, movement and de-installation
- Diagnosing problems concerning hardware (PCs, laptops, printers, scanners, etc.)
- MS Windows 10/11 and MS Office 365 environment
- Small project management related with new hardware or software installation
- Software patches and updates installation using MS SCCM
- Hands-on network support
Requirements:
- Experience in a technical ICT environment (manufacturing/pharmaceutical environment desirable)
- General End User technology knowledge
- End User Workspace platforms (discovery asset management client management)
- End User Microsoft platforms (Active Directory, Office, SCCM)
- ITSM Tool Set (ServiceNow preferred)
- A strong enthusiasm for artificial intelligence is very nice to have with a desire to explore and utilize our internal SAI Library tool in excelling in your role
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
- Excellent English written and spoken
What we offer:
- Competitive salary and benefits package including monthly absence-free bonus
- Private health scheme including private medical, dental, optical and holiday travel insurance applied according to company policy
- Extra vacation days
- Opportunities to learn and develop: training programs
- Personalized career path within the organization
- Exposure to an international environment as part of a multicultural team spread across Europe
Diversity & Inclusion: Here at the Stefanini Group we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!
About us: We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions together with our clients that accelerate results and improve the experience of people and organizations. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
If you are looking for a place to develop, innovate and be part of something bigger, the Stefanini Group is your place.
Deskside Technician employer: Stefanini EMEA
Stefanini EMEA is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters innovation and collaboration. As an Onsite IT Support Technician, you will benefit from a competitive salary package, extensive career development opportunities, and the chance to work with cutting-edge technology in a supportive environment that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stefanini EMEA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stefanini EMEA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stefanini EMEA!
✨Direct Apply to Stefanini EMEA
Let's not forget to apply directly through the Stefanini EMEA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stefanini EMEA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stefanini EMEA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stefanini EMEA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
