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- Tasks: Provide hands-on IT support and exceptional customer service in a dynamic environment.
- Company: Join the innovative Stefanini Group, a global tech consulting leader.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and training opportunities.
- Why this job: Be part of a multicultural team and make a real impact with technology.
- Qualifications: Experience in ICT, strong customer service skills, and a passion for technology.
- Other info: Opportunities for personal growth and exposure to cutting-edge AI tools.
The predicted salary is between 30000 - 42000 £ per year.
Working in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.
Job Responsibilities:
- Face to face IT support of users
- Hardware installation, movement and de-installation
- Diagnosing problems concerning hardware (PCs, laptops, printers, scanners, etc.)
- MS Windows 10/11 and MS Office 365 environment
- Small project management related with new hardware or software installation
- Software patches and updates installation using MS SCCM
- Hands-on network support
Requirements:
- Experience in a technical ICT environment (manufacturing/pharmaceutical environment desirable)
- General End User technology knowledge
- End User Workspace platforms (discovery asset management client management)
- End User Microsoft platforms (Active Directory, Office, SCCM)
- ITSM Tool Set (ServiceNow preferred)
- A strong enthusiasm for artificial intelligence is very nice to have with a desire to explore and utilize our internal SAI Library tool in excelling in your role
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
- Excellent English written and spoken
What we offer:
- Competitive salary and benefits package including monthly absence-free bonus
- Private health scheme including private medical, dental, optical and holiday travel insurance applied according to company policy
- Extra vacation days
- Opportunities to learn and develop: training programs
- Personalized career path within the organization
- Exposure to an international environment as part of a multicultural team spread across Europe
Diversity & Inclusion: Here at the Stefanini Group we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!
About us: We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions together with our clients that accelerate results and improve the experience of people and organizations. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
If you are looking for a place to develop, innovate and be part of something bigger, the Stefanini Group is your place.
Deskside Technician employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of MS Windows 10/11 and Office 365, as well as any hardware troubleshooting techniques. The more confident you are in your abilities, the better you'll impress during interviews.
✨Tip Number 2
Show off your customer service skills! Prepare examples of how you've helped users in the past, especially in face-to-face situations. Remember, it's all about building those effective working relationships!
✨Tip Number 3
Be proactive! Think of suggestions for improvements or new products that could enhance IT support. This shows you're not just a doer but also a thinker, which is super valuable in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our ambitious team at Stefanini!
We think you need these skills to ace Deskside Technician
Some tips for your application 🫡
Show Your Tech Passion: When writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experiences or projects that showcase your interest and how you stay updated with the latest trends.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the job description. We love seeing candidates who can connect their experience directly to the responsibilities of the Deskside Technician role.
Highlight Customer Service Skills: Since exceptional customer service is key for this role, share specific examples of how you've successfully supported users in the past. This will help us understand your approach to building effective working relationships.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Stefanini EMEA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially MS Windows 10/11 and MS Office 365. Be ready to discuss your experience with diagnosing issues and providing hands-on support, as this will show your technical prowess.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you built effective relationships with users or resolved conflicts. This will demonstrate your ability to connect with people, which is crucial for a Deskside Technician.
✨Be Proactive and Suggest Improvements
Since the role requires a proactive approach, come prepared with ideas on how to improve IT support services. Research the latest trends in technology and be ready to share your thoughts on new products or services that could benefit the company.
✨Practice Problem-Solving Scenarios
Anticipate common technical problems you might face in the role and think through how you would solve them. Practising these scenarios can help you articulate your thought process during the interview, showcasing your analytical skills and flexibility.
