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For Companies At a Glance
- Tasks: Provide swift IT support and troubleshoot desktop issues for clients.
- Company: Join a dynamic team in a fast-paced financial environment.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by solving tech problems and helping clients succeed.
- Qualifications: Experience in IT support and excellent customer service skills.
- Other info: Work autonomously and collaboratively in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are seeking a skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates efficiently and meets our clients’ needs. Your proactive attitude and technical expertise will help us maintain our reputation for outstanding service.
Key Responsibilities
- Travel to client sites across the UK on-demand, providing on-site support as required.
- Diagnose and resolve hardware issues related to PCs, laptops, printers, and other IT devices.
- Provide technical support in Microsoft Windows environments, ensuring optimal performance of client systems.
- Utilize remote administrative tools in the Microsoft Windows environments to troubleshoot and resolve client issues efficiently.
- Conduct basic troubleshooting of LAN, wireless, and VPN technologies to provide effective solutions.
- Manage user accounts and access rights utilizing Active Directory and Exchange.
- Set up and maintain printers and multi-functional devices connected to client networks.
- Collaborate with team members and clients to identify and implement improvements in service delivery.
- Stay updated on modern technologies and best practices to enhance the quality of IT support provided.
- Maintain a positive, helpful attitude while managing workloads and stress effectively.
Requirements
- Minimum of 3 years of experience in an IT Support Role.
- Mastery of Windows 10 and 11, and MS Office 365.
- Proven skills in diagnosing hardware problems for PCs, laptops, and printers.
- Knowledge of remote administrative tools in the Windows environments.
- Understanding of LAN, wireless, and VPN technologies for basic troubleshooting.
- Familiarity with Active Directory and Exchange.
- Experience with printers and multi-functional devices in a networked environment.
- A full driver’s license and access to a personal vehicle for travel.
- Strong communication skills and a service‑oriented mindset.
- Flexible and agile personality, with a willingness to learn and adapt to new technologies.
Benefits
- Competitive salary
- AFB (Absence Free Bonus)
- Opportunities to gain experience and develop training programs
- Exposure to an international environment as part of a multicultural team spread across Europe
- Permanent Health Cover
- Company Car Allowance
Next Steps
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. If you need further information, just send us a message at recruitmentEMEA@stefanini.com and we’ll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions together with our clients that accelerate results and improve the experience of people and organizations. Our mindset is AI‑First, investing in cutting‑edge technology in everything we do, focusing on results for our clients. We are a company, a GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
Safety & Security Notice
We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name, Stefanini. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you have been targeted, contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
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Deskside Technician employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've resolved desktop issues or improved client support processes in the past.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might pop up!
✨Tip Number 4
Stay organised! Keep track of your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar. Plus, it helps you manage your time effectively!
We think you need these skills to ace Deskside Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Technician role. Highlight your experience in providing IT support, especially in a financial environment, and showcase your customer service skills. We want to see how you can bring value to our team!
Showcase Your Skills: In your cover letter, emphasise your ability to troubleshoot and resolve desktop issues. Mention any tools or systems you've used for ticket management and how you've collaborated with other teams. This will help us see your hands-on experience!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Stefanini EMEA
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to desktop support. Be ready to discuss specific tools and software you've used, as well as any troubleshooting techniques that have worked for you in the past. This will show that you're not just familiar with the basics but can handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service approach, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your ability to communicate effectively and resolve issues swiftly, especially in high-pressure situations.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical scenarios during the interview. Practice explaining how you would approach diagnosing and resolving common desktop problems. This will help the interviewers see your analytical skills and how you prioritise tasks based on business impact.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
