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For Companies At a Glance
- Tasks: Lead operations and risk management for a ÂŁ70m housing provider, solving complex issues.
- Company: Stef & Philips, a family-run lettings agent focused on social housing.
- Benefits: Generous leave, private health insurance, well-being days, and a supportive work culture.
- Other info: Join a dynamic team dedicated to improving lives and fostering inclusion.
- Why this job: Make a real difference in vulnerable people's lives while advancing your career.
- Qualifications: Extensive experience in property, housing, or commercial law with strong leadership skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About us
Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 4,300 accommodation units, 7,500 tenants and counting. Choosing to work at Stef & Philips is more about than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people‑centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.
The Role
Reporting to the Board, you will be a pivotal leader responsible for safeguarding the operational and legal interests of a £70m‑turnover housing provider. As the business continues to scale, this role has been created to provide high‑level "troubleshooting" and oversight. You will act as the final internal point of resolution for complex matters, ensuring that the company's day‑to‑day operations remain robust, compliant, and efficient.
Main Duties & Responsibilities
- Complex Problem Solving: Act as the primary lead for resolving non‑standard or high‑priority issues that fall outside the remit of individual departments. You will provide the "gravitas" needed to close out difficult matters with local authorities, legal representatives, and external stakeholders.
- Contractual & Legal Coordination: Manage the drafting and refinement of property leases and commercial agreements using established templates. You will provide a critical filter, handling high‑level nuances internally and coordinating with external solicitors on complex litigation or specialist drafting.
- Operational Oversight: Provide strategic "steering" for various departments and project teams. You will ensure that internal workflows are performing to the Board's expectations, stepping in to unblock issues and providing guidance without micromanaging the functional experts.
- Authoritative Communication: Responsible for drafting precise, well‑constructed correspondence on behalf of the Board to settle disputes, manage regulatory requirements and protect the company's reputation.
Skills & Knowledge
- A senior professional with an extensive background in property, housing, or commercial law.
- You possess the "street smarts" and technical literacy to navigate a fast‑paced, high‑stakes environment.
- A master of detail with exceptional drafting skills.
- You have the ability to "roll up your sleeves" to get to the heart of an issue and the leadership presence to command respect across all levels of the business.
- Proven team leadership skills with ability to manage competing deadlines under pressure.
- Excellent communication and interpersonal skills.
- High proficiency in Microsoft Office packages and working with database systems.
- Strong attention to detail and accuracy in record keeping and reporting.
- You are a self‑starter who thrives on autonomy.
- You are comfortable working closely with a hands‑on Board and can translate high‑level objectives into decisive operational action.
Benefits
- 23 days leave, plus bank holidays
- Additional holiday days for long service - up to 30 days
- Celebration of tenure o 3 years ÂŁ500 o 5 years ÂŁ1000 o 10 years ÂŁ5000
- Private health insurance with Vitality on passing probation
- Birthday off
- One well‑being day off per year on passing probation
- Enhanced Maternity/Paternity pay
- Pension schemes increase after 2 years
- ÂŁ500 referral scheme for staff who refer a new employee, paid upon passing probation
- Company payday lunch
- Daily fresh fruit in the office
Senior Operations and Risk Manager employer: Stef & Philips
Contact Detail:
Stef & Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations and Risk Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Stef & Philips. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Senior Operations and Risk Manager. We want to hear how you’ve tackled complex problems and led teams in the past.
✨Tip Number 3
Show us your passion for social housing! When you get the chance, share why you care about improving lives through safe and suitable homes. It’s all about that people-centred ethos we live by at Stef & Philips.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Operations and Risk Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping vulnerable people shine through. We want to see that you care about making a difference in the community, so share any relevant experiences or motivations that drive you.
Tailor Your CV: Make sure your CV is tailored to the role of Senior Operations and Risk Manager. Highlight your experience in property, housing, or commercial law, and don’t forget to showcase your problem-solving skills and leadership abilities. We love seeing how your background fits with our mission!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured correspondence, so make sure your application reflects that by being organised and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Stef & Philips
✨Know Your Stuff
Before the interview, dive deep into Stef & Philips' mission and values. Understand their focus on social housing and how your experience in operations and risk management aligns with their goals. This will show that you’re not just looking for any job, but that you genuinely care about their cause.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of complex problems you've solved in previous roles. Be ready to discuss how you navigated tricky situations with stakeholders or legal representatives. This will demonstrate your ability to handle the high-pressure environment they operate in.
✨Master the Details
Since attention to detail is crucial for this role, bring along samples of your drafting work, like contracts or correspondence. Discuss the nuances you’ve managed in past agreements, showcasing your expertise and meticulousness in legal matters.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Since you'll be communicating on behalf of the Board, it’s essential to convey authority and professionalism. Consider mock interviews to refine your communication style and ensure you come across as a strong leader.