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- Tasks: Lead operations and risk management for a £70m housing provider, solving complex issues.
- Company: Stef & Philips, a family-run lettings agent focused on social housing.
- Benefits: 23 days leave, inclusive culture, and opportunities to make a real difference.
- Other info: Dynamic role with autonomy and the chance to influence positive change.
- Why this job: Join a mission-driven team improving lives through safe housing and vital services.
- Qualifications: Extensive background in property or commercial law with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
About us Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 4,300 accommodation units, 7,500 tenants and counting.
Choosing to work at Stef & Philips is more about than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people‑centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.
The Role Reporting to the Board, you will be a pivotal leader responsible for safeguarding the operational and legal interests of a £70m‑turnover housing provider. As the business continues to scale, this role has been created to provide high‑level "troubleshooting" and oversight. You will act as the final internal point of resolution for complex matters, ensuring that the company's day‑to‑day operations remain robust, compliant, and efficient.
Main Duties & Responsibilities
- Complex Problem Solving: Act as the primary lead for resolving non‑standard or high‑priority issues that fall outside the remit of individual departments. You will provide the "gravitas" needed to close out difficult matters with local authorities, legal representatives, and external stakeholders.
- Contractual & Legal Coordination: Manage the drafting and refinement of property leases and commercial agreements using established templates. You will provide a critical filter, handling high‑level nuances internally and coordinating with external solicitors on complex litigation or specialist drafting.
- Operational Oversight: Provide strategic "steering" for various departments and project teams. You will ensure that internal workflows are performing to the Board's expectations, stepping in to unblock issues and providing guidance without micromanaging the functional experts.
- Authoritative Communication: Responsible for drafting precise, well‑constructed correspondence on behalf of the Board to settle disputes, manage regulatory requirements and protect the company's reputation.
Skills & Knowledge A senior professional with an extensive background in property, housing, or commercial law. You possess the "street smarts" and technical literacy to navigate a fast‑paced, high‑stakes environment. A master of detail with exceptional drafting skills. You have the ability to "roll up your sleeves" to get to the heart of an issue and the leadership presence to command respect across all levels of the business. Proven team leadership skills with ability to manage competing deadlines under pressure. Excellent communication and interpersonal skills. High proficiency in Microsoft Office packages and working with database systems. Strong attention to detail and accuracy in record keeping and reporting. You are a self‑starter who thrives on autonomy. You are comfortable working closely with a hands‑on Board and can translate high‑level objectives into decisive operational action.
Benefits 23 days leave, plus
Senior Operations and Risk Manager in London employer: Stef & Philips
Contact Detail:
Stef & Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations and Risk Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and operations sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Stef & Philips thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've tackled complex issues in the past. This is key for a role that requires high-level troubleshooting!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Stef & Philips.
We think you need these skills to ace Senior Operations and Risk Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how your values align with ours, especially in improving lives through housing.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in operations and risk management. Use specific examples that demonstrate your problem-solving skills and leadership abilities, as these are key for us.
Be Clear and Concise: In your cover letter, get straight to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Senior Operations and Risk Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Stef & Philips
✨Know Your Stuff
Before the interview, dive deep into Stef & Philips' mission and values. Understand their focus on social housing and how your experience aligns with their goals. This will show that you’re not just interested in the role, but also in making a difference.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of complex issues you've resolved in previous roles. Highlight your ability to navigate tricky situations, especially those involving legal or operational challenges. This is crucial for a Senior Operations and Risk Manager.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since you'll be drafting correspondence on behalf of the Board, demonstrating strong communication skills during the interview is key. Use concise language and avoid jargon unless necessary.
✨Demonstrate Leadership Presence
Be ready to discuss your leadership style and how you manage teams under pressure. Share examples of how you've guided teams through challenging times without micromanaging. This will resonate well with their emphasis on autonomy and team dynamics.