Nightshift Accommodation Manager in London

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people‑centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Stef & Philips operates accommodation services across multiple locations, supporting vulnerable individuals and families 24/7. The Nightshift Accommodation Manager is a key leadership role, responsible for overseeing night‑time operations across all our sites while being based at our Croydon office. You will act as the central point of contact for all night staff, providing guidance, reassurance, and decision‑making support throughout the shift. This includes coordinating responses to incidents, ensuring compliance checks are completed, and escalating urgent matters to senior management or emergency services where required. The role requires strong people‑management skills, safeguarding awareness, and crisis‑management ability. You will work remotely with staff across multiple sites, ensuring they feel supported and that tenants are safe, well cared for, and able to maintain their tenancies during the most challenging hours of the day. As the out‑of‑hours lead, you must balance proactive monitoring with reactive responses to emergencies, ensuring all activity is logged accurately and providing detailed handovers to the Housing and Allocations Teams at the end of each shift.

Key Responsibilities

• Act as the first point of contact for all night staff across Stef & Philips’ sites.
• Provide remote supervision, guidance, and decision‑making support.
• Monitor staff check‑ins, lone working protocols, and wellbeing.
• Support staff in responding to tenant concerns, property issues, or compliance matters.
• Escalate urgent matters to senior management and emergency services as required.
• Respond remotely to tenant‑related incidents (welfare concerns, ASB, safeguarding).
• Guide staff through tenant inductions, welfare checks, and incident management.
• Ensure out‑of‑hours tenant support follows safeguarding and confidentiality protocols.
• Monitor and respond to out‑of‑hours complaints or emergencies, ensuring follow‑up is completed.
• Ensure night staff complete mandatory compliance and safety checks (fire alarms, exits, patrols).
• Support staff in recording health & safety data and ensure compliance logs are accurate.
• Escalate any critical H&S risks immediately.
• Act as a point of escalation for fire safety incidents, urgent repairs, or security breaches.
• Provide remote leadership in response to serious incidents, including medical emergencies, fires, and security threats.
• Liaise with emergency services, local authorities, and safeguarding partners when needed.
• Ensure incident reports are completed accurately and submitted before the end of shift.
• Maintain regular communication with night staff via phone, email, or remote systems.
• Ensure accurate reporting of all incidents, welfare checks, compliance tasks, and escalations.
• Prepare nightly handover reports for Housing and Allocations Teams.

Essential Qualifications

• Formal training in Health & Safety (IOSH, Fire Marshal, First Aid).
• CIH Level 2/3 in Housing Practice (or willingness to work towards).
• Knowledge of housing law, welfare benefits, and tenancy sustainment.
• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
• Ability to prioritise workload and work effectively in a high‑pressured environment.
• Close attention to detail.
• Proficiency in the use of MS Office including Outlook and Word.
• Strong administrative skills.
• Previous experience in a similar position.
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
• Working on own initiative without close supervision and as part of a team.
• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.

Preferred Qualifications

• Same qualifications as essential (formal training in Health & Safety, CIH Level 2/3, knowledge of housing law, etc.)

Benefits

• 23 days leave, plus