Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate maintenance jobs, manage engineers, and ensure timely completion of tasks.
- Company: Stef & Philips, a family-run lettings agent with a mission to improve tenants' lives.
- Benefits: Generous leave, private health insurance, birthday off, and well-being days.
- Why this job: Join a dynamic team making a real difference in housing for vulnerable people.
- Qualifications: Strong communication skills, attention to detail, and previous experience in a similar role.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Maintenance Co-ordinator role at Stef & Philips.
Our journey so far: Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. We now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting, delivering fit-for-purpose accommodation and services to improve tenants’ lives. We bring together private investors, local authorities, charities and housing associations to provide a versatile, end-to-end model. We are committed to helping vulnerable people get the housing help they need.
The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.
Main Duties & Responsibilities
- Log and assign all maintenance jobs accurately in Salesforce.
- Review condition reports and job history to ensure jobs are raised appropriately.
- Plan, schedule, and manage engineers' workloads for maximum productivity.
- Assess follow-up work requirements and schedule accordingly.
- Oversee new job tickets and reassign where necessary to ensure completion.
- Handle and escalate complex or critical jobs to the Maintenance Manager.
- Conduct twice-daily check-ins with engineers to monitor job progress.
- Provide real-time phone support to engineers and respond to updates.
- Chase contractors to ensure job completion and avoid delays.
- Order materials for engineers when required.
- Review and track the progress of out-of-hours (OOH) jobs.
- Monitor active job queues and escalate any overdue or high-priority tasks.
- Maintain communication with local authorities for permissions or compliance.
Skills & Knowledge
- Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
- Ability to prioritise workload and work effectively in a high-pressured environment.
- Excellent attention to detail.
- A proficiency in the use of MS Office including Outlook, Word.
- Strong administrative skills.
- Excellent proven customer service skills.
- Previous experience in a similar position.
- Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
- Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.
Benefits
- 23 days leave, plus bank holidays.
- Additional holiday days for long service – up to 28 days.
- Celebration of tenure: 3 years £500, 5 years £1000, 10 years £5000.
- Private health insurance with Vitality.
- Birthday off.
- One well-being day off per year.
- Maternity/Paternity Pay.
- Pension schemes increase – after 2 years.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch.
- Daily fresh fruit.
Location: London/Hounslow area, United Kingdom.
Maintenance Co-ordinator in London employer: Stef & Philips
Contact Detail:
Stef & Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Stef & Philips. You never know who might give you the inside scoop or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common questions for maintenance roles. Think about your past experiences and how they relate to the job description. We want to hear how you’ve handled urgent issues and coordinated teams effectively!
✨Tip Number 3
Show off your communication skills during the interview! Be clear and concise when discussing your experiences, and don’t forget to ask insightful questions about the team and their processes. This shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the team at Stef & Philips.
We think you need these skills to ace Maintenance Co-ordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Co-ordinator role. Highlight your relevant experience, especially in job scheduling and communication skills, as these are key for us at Stef & Philips.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've handled urgent issues or coordinated teams in the past to show us your problem-solving skills.
Show Off Your Attention to Detail: In your application, demonstrate your attention to detail. Whether it’s through your CV formatting or the way you describe your previous roles, we want to see that you can manage tasks accurately and efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Maintenance Co-ordinator position. We can’t wait to hear from you!
How to prepare for a job interview at Stef & Philips
✨Know Your Stuff
Before the interview, make sure you understand the role of a Maintenance Co-ordinator inside out. Familiarise yourself with job scheduling, engineer coordination, and how to handle urgent issues. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires excellent interpersonal skills, be prepared to demonstrate your ability to communicate effectively. Think of examples where you've successfully liaised with tenants or managed a team. This will help you stand out as someone who can maintain professional boundaries while still being approachable.
✨Be Detail-Oriented
Attention to detail is key for this position. During the interview, highlight your experience with logging jobs accurately and managing workloads. You might even want to mention specific tools like Salesforce that you've used before, as it shows you’re already familiar with the systems they use.
✨Prepare for Pressure
The Maintenance Co-ordinator role can be high-pressure, so be ready to discuss how you prioritise tasks and manage your time effectively. Share examples of how you've handled urgent situations in the past, which will reassure them that you can thrive in a fast-paced environment.