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- Tasks: Support the allocations team with bookings, property updates, and tenant communications.
- Company: Join a supportive organisation focused on social housing and community impact.
- Benefits: Enjoy 23 days leave, private health insurance, and a birthday off!
- Why this job: Make a difference in people's lives while developing your admin skills.
- Qualifications: Strong organisational skills and proficiency in MS Office required.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
The allocations team keep up to date records of property availability, and deal with bookings for new tenants including arranging check-in meetings. The allocations team administrator provides support with the administrative tasks related to this, promptly processing new bookings from local authorities onto internal systems, preparing and uploading details of newly available properties as well as a range of other ad-hoc and regular administration work.
Main Duties & Responsibilities
- Recording all bookings from local authorities ready for the bookings team to plan.
- Following the warning letter and ASB policy and communicating this to tenants.
- Sending out communications to tenants regarding warnings, inspections, vital information.
- Communicating with local authorities on behalf of tenants and providing the correct information to be able to correctly invoice.
- Supplying local authorities with the relevant compliance documents.
- Updating various local authority portals with available properties and bookings.
- Making follow-up calls to all tenants that have been checked in recently.
- Ensuring all bookings on our in-house system have the correct paperwork uploaded.
- Effectively manage, resolve, and respond to resident, business, and local authority enquiries.
- Providing cover for annual leave as the team requires.
- Add new properties to the in-house system.
- Ensure the accuracy and consistency of all records and all paperwork filed in the correct folders / scanned.
- Provide timely and high quality written and verbal communications to residents and local authorities.
- Ensure all databases and management software systems are updated promptly and to an excellent standard.
- To comply with S&P policies and to carry out any duties that may reasonably be required considering the main purpose of the post.
Skills & Knowledge
- Strong administration, organizational, prioritization, numerical and attention to detail skills.
- Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
- Ability to work effectively in a high-pressure environment.
- Proficiency in the use of MS Office including Outlook, Word, & Excel.
- Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
- Working on own initiative without close supervision and as part of a team.
- Working flexibly in responding to the varying demands of the role to achieve agreed outcomes.
Ideal but not Essential
- Knowledge of social housing.
Benefits
- 23 days leave, plus bank holidays.
- Additional holiday days for long service – up to 28 days.
- Celebration of tenure: 3 years £500, 5 years £1000, 10 years £5000.
- Private health insurance with Vitality.
- Birthday off.
- One well-being day off per year.
- Maternity/Paternity Pay.
- Pension schemes increase – after 2 years.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch.
- Daily Fresh fruit.
Allocations Team Administrator in London employer: Stef & Philips
Contact Detail:
Stef & Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Team Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Practice common interview questions and think about how your skills match the role of Allocations Team Administrator. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Allocations Team Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Allocations Team Administrator role. We want to see how you can contribute to keeping up-to-date records and managing bookings effectively.
Show Off Your Admin Skills: Since this role is all about strong administration and attention to detail, don’t shy away from showcasing your organisational skills. Mention any relevant experience you have with MS Office or managing databases, as these are key for us.
Communicate Clearly: Effective communication is crucial in this role, so make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stef & Philips
✨Know Your Stuff
Make sure you understand the role of an Allocations Team Administrator inside out. Familiarise yourself with property management processes, local authority communications, and the importance of accurate record-keeping. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your strong administration and organisational skills during the interview. Be ready to share specific examples of how you've managed multiple tasks or resolved issues in a high-pressure environment. This will demonstrate your ability to thrive in the role and handle the demands effectively.
✨Communicate Clearly
Since the role involves a lot of communication with tenants and local authorities, practice articulating your thoughts clearly and professionally. You might even want to prepare a few scenarios where you had to communicate important information or resolve misunderstandings, as this will showcase your interpersonal skills.
✨Be Ready for Teamwork
The job requires a strong team ethic, so be prepared to discuss your experiences working collaboratively. Think of examples where you contributed to a team project or supported colleagues, as this will highlight your ability to work well with others and adapt to varying demands.
