At a Glance
- Tasks: Support tenants, manage properties, and ensure a safe living environment.
- Company: Join Stef & Philips, a family-run business dedicated to improving lives through housing.
- Benefits: Enjoy 23 days leave, private health insurance, and a birthday off!
- Other info: Dynamic role with opportunities for professional development and recognition.
- Why this job: Make a real difference in the lives of vulnerable people while growing your career.
- Qualifications: Experience in housing support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About us
Choosing to work at Stef & Philips is more about than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.
Our journey so far
Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 4,300 accommodation units, 7,500 tenants and counting.
By bringing together private investors, local authorities, charities, and housing associations in a spirit of trust and a shared commitment to improving tenants’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services – a setting where people can begin to thrive again. Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.
The process begins with private or institutional investors looking for a positive social impact. Once we’ve helped them source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management, and maintenance, while protecting their capital and yields.
We believe everyone deserves a safe place to call home, right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.
Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to help vulnerable people get the housing help they need.
The Role
A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued.
Main Duties & Responsibilities
- To provide basic maintenance services and adjustments when needed
- Provide basic cleaning in properties
- Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef & Philips procedures, including:
- Scheduled periodic inspection visits
- Maintenance visits, reporting issues in line with Stef & Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors
- Dealing with complaints, and following up to ensure that they have been addressed appropriately
- Health and Safety inspections
- Support departments with check in and check out inspections
- Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required
- Liaising with the Utility department and obtaining meter reads
- Assessing service user’s suitability for properties
- Carrying out customer satisfaction surveys
- Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)
- Maintain a safe working environment
- Report all incidents or potential hazards
- When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate
- Maintain good working knowledge of company policies, and ensure they are followed at all times
- Participate in development reviews
- On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.
Skills & Knowledge
- An ability to demonstrate the core values of Stef & Philips
- Knowledge and practice in housing and tenancy management support
- Knowledge of the housing benefits system and welfare reform in a supported housing environment
- Experience working with vulnerable people with support, care needs and homelessness
- Computer literate
- Knowledge of Microsoft office packages, particularly Word and Excel
- Good interpersonal skills
- Good communication skills (written and verbal)
- Ability to prioritise and manage own workload, time and travel
- Excellent organisational skills
- Accurate recording skills
- Good problem solving skills
- Experience in managing maintenance issues and scheduling
- Flexible, approachable, positive and enthusiastic
- Driving licence
Desirable Skills/ Qualifications
- Experience working within the temporary accommodation sector
Benefits
- 23 days leave, plus bank holidays
- Additional holiday days for long service – up to 30 days
- Celebration of tenure
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension schemes increase – after 2 years.
- Professional Emergency First Aid at work training
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch
Housing Officer (West London) employer: Stef & Philips
Stef & Philips is an exceptional employer dedicated to improving the lives of vulnerable individuals across the UK through safe and suitable housing solutions. Our inclusive work culture prioritises employee wellbeing and offers numerous growth opportunities, including professional training and generous benefits such as additional leave for long service and private health insurance. Located in West London, our team enjoys a supportive environment where their contributions are recognised and valued, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (West London)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Stef & Philips.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Stef & Philips.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Stef & Philips.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Stef & Philips. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer (West London)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Stef & Philips. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer (West London), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Stef & Philips
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Stef & Philips. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
