Job description
About Us
Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.
We believe everyone deserves a safe place to call home, right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.
Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to help vulnerable people get the housing help they need.
The Role
As a maintenance engineer, you will be an integral member of the repairs and planned preventative maintenance service, working directly with the Essex team who are based in Colchester, ensuring repairs are carried out effectively and efficiently. The locations being covered by this role would include Rainham/ Romford/ Thurrock/ Southend/ Wickford/ Brentwood.
Main Duties & Responsibilities
Taking instructions from the maintenance department regarding the daily schedule of jobs
Attending units to carry out proactive and reactive maintenance repairs
Completing jobs in accordance with service level agreements
Registering job progress reports and completing job reports
Accurate collation of data for each job (photos/ videos)
Ensure planned maintenance and breakdown activities are monitored and any delays logged and escalated to the maintenance service team
Prioritise work scheduled
Ensure material and supply stock levels are maintained at all times within your vehicle
Ensure that the highest levels of customer service are fully implemented to achieve customer satisfaction guaranteeing complaints are handled with empathy and professionalism
Any other relevant duties as requested by other departments
Updating information on PDA system
To comply with Stef & Philips policies and to carry out any duties that may reasonably be required
Job requirements
Skills & Knowledge
Knowledge and experience working in temporary and emergency accommodation would be highly beneficial
Demonstrate substantial experience in multi-skilled trade repairs and maintenance, including plumbing, carpentry, and plastering
Experience with managing vulnerable individuals and managing HMO properties
Full clean UK Driver’s license
Ability to prioritise workload and work effectively in a high-pressure environment
Excellent attention to detail
Strong administrative skill
Previous experience in a similar position
Working on own initiative without close supervision and as part of a team
Work flexibly to meet the varying demands of the role in order to achieve agreed outcomes
Benefits
23 days leave, plus bank holidays
Additional holiday days for long service – up to 30 days
Celebration of tenure
3 years £500
5 years £1000
10 years £5000
Private health insurance with Vitality
Birthday off
One well-being day off per year
Maternity/Paternity Pay
Pension schemes increase – after 2 years.
Professional Emergency First Aid at work training
£500 referral scheme for staff who refer a new employee, paid upon passing probation.
Company payday lunch
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Maintenance Multi Trader (Havering and surrounding areas) in Colchester employer: Stef & Philips
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