This is a 12 month fixed term contract with the opportunity to become permanent.
The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.
Location: 100 High Street, London, N14 6BN. Salary: 30000 - 33000 GBP per year. Contract: Full time, 12 month fixed term with the opportunity to become permanent.
Responsibilities
- Log and assign all maintenance jobs accurately in Salesforce.
- Review condition reports and job history to ensure jobs are raised appropriately.
- Plan, schedule, and manage engineers\' workloads for maximum productivity.
- Assess follow-up work requirements and schedule accordingly.
- Oversee new job tickets and reassign where necessary to ensure completion.
- Handle and escalate complex or critical jobs to the Maintenance Manager.
- Conduct twice-daily check-ins with engineers to monitor job progress.
- Provide real-time phone support to engineers and respond to updates.
- Chase contractors to ensure job completion and avoid delays.
- Order materials for engineers when required.
- Review and track the progress of out-of-hours (OOH) jobs.
- Monitor active job queues and escalate any overdue or high-priority tasks.
- Maintain communication with local authorities for permissions or compliance.
- Excellent interpersonal skills, with the ability to communicate effectively and maintain professional boundaries.
- Ability to prioritise workload and work effectively in a high-pressured environment.
- Excellent attention to detail.
- A proficiency in the use of MS Office including Outlook, Word.
- Strong administrative skills.
- Excellent proven customer service skills.
- Previous experience in a similar position.
- Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
- Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.
About Stef & Philips
Stef & Philips is committed to delivering safe, suitable homes and vital services. We prioritise wellbeing, inclusion and opportunity for all. 23 days leave, plus bank holidays; additional holiday days for long service; private health insurance with Vitality; pension schemes increase after 2 years; birthday off; one well-being day off per year; maternity/paternity pay.
- 23 days leave, plus bank holidays
- Additional holiday days for long service - up to 30 days
- Celebration of tenure: +3 years £500 + 5 years £1000 + 10 years £5000
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension schemes increase - after 2 years
- £500 referral scheme for staff who refer a new employee, paid upon passing probation
- Company payday lunch
- Daily fresh fruit
