The Role
As our Housing Manager, you will be responsible for the performance of the housing officer department and ensuring our weekly property, occupancy and welfare inspections are conducted efficiently and to high standards. You will lead and manage a team of housing officers that manage a property portfolio across London.
Main Duties & Responsibilities
- Day-to-day management of a team of 15 plus housing officers across the S&P portfolio and an office-based administrator.
- Supporting housing officers on site to effectively resolve complex situations, escalating to senior management if required - ASB, tenant complaints, neighbour complaints, high-risk tenants, inspections
- Implementing processes, reviewing the structure of the team, and identifying areas and trends which will lead to an increased level of service
- Regularly auditing housing officer inspections and providing feedback.
- Allocate patches to housing officers
- Ensure inspection reports are being carried to S&P standards
- General support, training and mentoring to housing officers.
- Ensure void periods are minimised, and our management service is maximised by liaising with other key departments
- Carry out monthly 'one-to-one' meetings with housing officers
- Overseeing inspections
- Ensure the team are using the CRM system salesforce appropriately and good computer housekeeping practices are maintained in relation to backup procedures and filing of reports and documents
Skills & Knowledge
- Knowledge and experience working in temporary and emergency accommodation
- Experience with managing vulnerable individuals and managing HMO properties
- Knowledge of property-related development, standards, social housing and planning regulations
- Experience working with or for a local authority, housing association or housing provider
- Experience in managing a large team
- Genuine desire to help the vulnerable
- Ability to negotiate with consultants, council officers and external agencies
- Ability to work effectively in a high-pressure environment and adhere to deadlines
- Drivers license
- DBS / Police checked
Desirable Skills/ Qualifications
- Chartered Institute of Housing National Practitioner level 3 or willingness to attain
- Experience working within the temporary accommodation sector
Benefits
- 23 days leave, plus bank holidays
- Additional holiday days for long service - up to 30 days
- Celebration of tenure
- 3 years £500
- 5 years £1000
- 10 years £5000
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension schemes increase - after 2 years.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch
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Housing Manager employer: Stef & Philips Ltd
Join our dynamic team as a Gas Safety Engineer, where you will not only ensure the safety and compliance of our properties but also thrive in a supportive work culture that prioritises employee growth and development. With a focus on teamwork and collaboration, we offer competitive benefits and opportunities for professional advancement, all while working in a vibrant community that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Stef & Philips Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Stef & Philips Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Stef & Philips Ltd's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Manager role at Stef & Philips Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Stef & Philips Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Stef & Philips Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Stef & Philips Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Stef & Philips Ltd.
