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For Companies At a Glance
- Tasks: Manage utility accounts and ensure accurate billing for properties.
- Company: Join a dynamic team focused on operational excellence in utilities management.
- Benefits: Enjoy 23 days leave, private health insurance, and a birthday off!
- Why this job: Make a real impact by ensuring tenants have reliable utility services.
- Qualifications: Strong admin skills and attention to detail are essential.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
The Role
The successful candidate will support the Head of Utilities with setting up and managing all properties within the portfolio and their utility accounts. They will manage all bills, ensuring they are accurate and in line with company policy, and stand as a point of contact for our tenants, clients and suppliers. They will work closely with a variety of departments, including housing, maintenance and allocations, to ensure operational excellence within the department, and liaise with accounts to ensure financial accuracy.
Main Duties & Responsibilities
- Validate utility invoices, ensuring correct liability and accurate invoicing
- Raise queries with suppliers regarding invoicing, supply issues etc., where necessary, and progress through to a satisfactory conclusion
- Set up utility accounts for all new properties
- Inform suppliers of liability changes and void periods
- Effectively manage, respond to and resolve queries from residents and clients
- Build and maintain strong working relationships with suppliers
- Check and sign off all bills, keeping in line with current contracts and price caps
- Work closely with the accounts department to ensure accurate and precise record keeping
- Provide timely and high quality written and verbal communications to residents, clients and the finance team
- Ensure the whole portfolio has a constant supply of gas and electric, liaising with suppliers to book in emergency and planned appointments as necessary
- Inform management of any gas leaks or capped meters and rectify where necessary
- Monitor all utility accounts that are pre-payment meters and ensure a consistent level of credit is maintained
- Manage all landlord submeters (>900), applying government grants and providing support where necessary, ensuring all tenants have the means and knowledge to top up
- Communicate with suppliers on behalf of tenants where necessary
- Collect and provide meter reads to suppliers to ensure accurate billing
- Undertake database analysis and research to produce reports as required
- Reconcile the company credit cards, providing receipts for all top ups and payments made within the department
- Keep up to date with energy market trends to continually develop knowledge
- Ensure all databases and management software systems are updated promptly and to an excellent standard
- Comply with S&P policies and carry out any duties that may be reasonably required considering the main purpose of the post
Skills & Knowledge
- Strong administration, organisational, prioritisation, and numerical skills
- Exceptional attention to detail and enjoy a varied workload
- Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
- Ability to work effectively in a high-pressured environment
- Proficient in the use of MS Office including Outlook, Word
- Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently at all levels
- Working on own initiative without close supervision
- Working flexibly in responding to the varying demands of the role to achieve agreed outcomes
- Experience in utility database systems desired
Benefits
- 23 days leave, plus bank holidays
- Additional holiday days for long service – up to 28 days
- Celebration of tenure
- o 3 years £500
- o 5 years £1000
- o 10 years £5000
- Private health insurance with Vitality
- Birthday off
- One well-being day off per yea
- Maternity/Paternity Pay
- Pension schemes increase – after 2 years.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch
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Utilities Co-ordinator employer: Stef & Philips Limited
Contact Detail:
Stef & Philips Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its utility management practices. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with tenants, clients, and suppliers, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Utilities Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Utilities Co-ordinator role. Highlight your relevant experience, especially in managing utility accounts and handling invoices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong organisational skills and your ability to communicate effectively with tenants and suppliers. We love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, just like we do with our utility bills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Stef & Philips Limited
✨Know Your Utilities Inside Out
Before the interview, brush up on your knowledge of utility management and billing processes. Familiarise yourself with common issues that arise in utility accounts and how to resolve them. This will show your potential employer that you’re proactive and ready to tackle the challenges of the role.
✨Demonstrate Your Communication Skills
Since the role involves liaising with tenants, clients, and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your interpersonal skills and ability to maintain professional boundaries.
✨Showcase Your Attention to Detail
Given the importance of accurate invoicing and record-keeping, be ready to discuss how you ensure precision in your work. Bring examples of past experiences where your attention to detail made a significant difference, whether it was in managing invoices or maintaining databases.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a billing dispute or a supply issue. Think through potential scenarios related to utility management and prepare structured responses that demonstrate your analytical skills and initiative.
