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- Tasks: Lead operations and risk management for a £70m housing provider, solving complex issues.
- Company: Stef & Philips, a family-run lettings agent focused on social housing.
- Benefits: Generous leave, private health insurance, well-being days, and a supportive work culture.
- Why this job: Make a real difference in vulnerable people's lives while advancing your career.
- Qualifications: Extensive experience in property, housing, or commercial law with strong leadership skills.
- Other info: Join a dynamic team dedicated to improving lives and fostering inclusion.
The predicted salary is between 60000 - 80000 £ per year.
About us
Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 4,300 accommodation units, 7,500 tenants and counting. Choosing to work at Stef & Philips is more about than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.
The Role
Reporting to the Board, you will be a pivotal leader responsible for safeguarding the operational and legal interests of a £70m turnover housing provider. As the business continues to scale, this role has been created to provide high-level "troubleshooting" and oversight. You will act as the final internal point of resolution for complex matters, ensuring that the company’s day-to-day operations remain robust, compliant, and efficient.
Main Duties & Responsibilities
- Complex Problem Solving: Act as the primary lead for resolving non-standard or high-priority issues that fall outside the remit of individual departments. You will provide the "gravitas" needed to close out difficult matters with local authorities, legal representatives, and external stakeholders.
- Contractual & Legal Coordination: Manage the drafting and refinement of property leases and commercial agreements using established templates. You will provide a critical filter, handling high-level nuances internally and coordinating with external solicitors on complex litigation or specialist drafting.
- Operational Oversight: Provide strategic "steering" for various departments and project teams. You will ensure that internal workflows are performing to the Board's expectations, stepping in to unblock issues and provide guidance without micromanaging the functional experts.
- Authoritative Communication: Responsible for drafting precise, well-constructed correspondence on behalf of the Board to settle disputes, manage regulatory requirements and protect the company’s reputation.
Skills & Knowledge
- A senior professional with an extensive background in property, housing, or commercial law.
- You possess the "street smarts" and technical literacy to navigate a fast-paced, high-stakes environment.
- A master of detail with exceptional drafting skills.
- You have the ability to "roll up your sleeves" to get to the heart of an issue and the leadership presence to command respect across all levels of the business.
- Proven team leadership skills with ability to manage competing deadlines under pressure.
- Excellent communication and interpersonal skills.
- High proficiency in Microsoft Office packages and working with database systems.
- Strong attention to detail and accuracy in record keeping and reporting.
- You are a self-starter who thrives on autonomy.
- You are comfortable working closely with a hands-on Board and can translate high-level objectives into decisive operational action.
Benefits
- 23 days leave, plus bank holidays
- Additional holiday days for long service – up to 30 days
- Celebration of tenure o 3 years £500 o 5 years £1000 o 10 years £5000
- Private health insurance with Vitality on passing probation
- Birthday off
- One well-being day off per year on passing probation
- Enhanced Maternity/Paternity pay
- Pension schemes increase after 2 years
- £500 referral scheme for staff who refer a new employee, paid upon passing probation
- Company payday lunch
- Daily fresh fruit in the office
Senior Operations and Risk Manager employer: Stef & Philips Limited
Contact Detail:
Stef & Philips Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations and Risk Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Stef & Philips. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research common questions for Senior Operations and Risk Manager roles and practice your answers. We want you to showcase your problem-solving skills and leadership presence confidently.
✨Tip Number 3
Show off your communication skills! When you get the chance, demonstrate how you can draft precise correspondence or handle complex issues. This is key for the role, so let your expertise shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to improve lives across the UK.
We think you need these skills to ace Senior Operations and Risk Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for improving lives shine through. We want to see how your values align with our mission at Stef & Philips, so don’t hold back on sharing why you care about social housing and helping vulnerable people.
Tailor Your CV: Make sure your CV is tailored to the role of Senior Operations and Risk Manager. Highlight your experience in property, housing, or commercial law, and showcase those exceptional drafting skills we’re looking for. We love seeing how your background fits with our needs!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-constructed correspondence, so make sure your application reflects that by being precise and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Stef & Philips!
How to prepare for a job interview at Stef & Philips Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of property, housing, and commercial law. Understand the nuances of the role and be ready to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Be ready to explain your thought process and how you navigated challenges, especially those involving legal or operational hurdles.
✨Communicate Clearly
Practice drafting clear and concise correspondence. You might be asked to demonstrate your writing skills during the interview, so be prepared to showcase your ability to communicate effectively, especially in high-stakes situations.
✨Demonstrate Leadership Presence
Think about how you can convey your leadership style during the interview. Share experiences where you've led teams or projects, and highlight your ability to manage competing deadlines while maintaining a positive team dynamic.