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- Tasks: Support tenants from check-in to move-out, manage property conditions, and handle maintenance issues.
- Company: Join Stef & Philips, a company dedicated to making a positive impact on tenants' lives.
- Benefits: Enjoy a company car, generous leave, private health insurance, and well-being days off.
- Why this job: Make a real difference in people's lives while working in a supportive and rewarding environment.
- Qualifications: Experience in housing management, strong communication skills, and a full clean driving licence required.
- Other info: Opportunities for career growth and recognition for your hard work await you!
The predicted salary is between 28800 - 43200 £ per year.
A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You\’ll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers.
It\’s a very rewarding role in an organisation where your efforts will be recognised and valued.
Main Duties & Responsibilities
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To provide basic maintenance services and adjustments when needed
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Provide basic cleaning in properties
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Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef & Philips procedures, including:
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Scheduled periodic inspection visits
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Maintenance visits, reporting issues in line with Stef & Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors
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Dealing with complaints, and following up to ensure that they have been addressed appropriately
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Health and Safety inspections
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Support departments with check in and check out inspections
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Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required
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Liaising with the Utility department and obtaining meter reads
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Assessing service user’s suitability for properties
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Carrying out customer satisfaction surveys
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Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)
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Maintain a safe working environment
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Report all incidents or potential hazards
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When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate
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Maintain good working knowledge of company policies, and ensure they are followed at all times
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Participate in development reviews
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On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.
Skills & Knowledge
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An ability to demonstrate the core values of Stef & Philips
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Knowledge and practice in housing and tenancy management support
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Knowledge of the housing benefits system and welfare reform in a supported housing environment
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Experience working with vulnerable people with support, care needs and homelessness
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Computer literate
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Knowledge of Microsoft office packages, particularly Word and Excel
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Good interpersonal skills
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Good communication skills (written and verbal)
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Ability to prioritise and manage own workload, time and travel
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Excellent organisational skills
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Accurate recording skills
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Good problem solving skills
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Experience in managing maintenance issues and scheduling
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Flexible, approachable, positive and enthusiastic
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Full clean driving licence
Benefits
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Company car provided with mileage and fuel covered
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23 days leave, plus bank holidays
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Additional holiday days for long service – up to 28 days
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Celebration of tenure
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3 years £500
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5 years £1000
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10 years £5000
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Private health insurance with Vitality
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Birthday off
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One well-being day off per year
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Maternity/Paternity Pay
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Pension schemes increase – after 2 years.
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£500 referral scheme for staff who refer a new employee, paid upon passing probation.
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Company payday lunch
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Housing Officer - South London Patch employer: Stef & Philips Limited
Contact Detail:
Stef & Philips Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - South London Patch
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in South London. Understanding the specific challenges and resources available in the area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Attend local community events or workshops to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed maintenance issues or supported tenants. Having specific examples ready will showcase your problem-solving skills and experience in a practical context.
✨Tip Number 4
Research Stef & Philips as an organisation, including their values and mission. Tailoring your conversation to align with their core values during the interview can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Housing Officer - South London Patch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing and tenancy management. Emphasise any previous roles where you've worked with vulnerable people or managed maintenance issues, as these are key aspects of the Housing Officer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting tenants and your understanding of the housing benefits system. Mention specific examples of how you've positively impacted individuals in similar roles to demonstrate your suitability.
Showcase Your Skills: Clearly outline your interpersonal and communication skills in your application. Provide examples of how you've effectively dealt with complaints or liaised with various stakeholders, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Housing Officer.
How to prepare for a job interview at Stef & Philips Limited
✨Know Your Role
Familiarise yourself with the responsibilities of a Housing Officer. Understand the key duties such as conducting tenant visits, managing maintenance issues, and liaising with various agencies. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
As a Housing Officer, you'll be working closely with tenants and various stakeholders. Be prepared to discuss your experience in dealing with vulnerable people and how you've effectively communicated in challenging situations. Highlight your ability to build rapport and trust.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in previous roles. Whether it's managing maintenance problems or addressing tenant complaints, showcasing your problem-solving skills will be crucial in proving your capability for this position.
✨Understand the Housing Benefits System
Brush up on your knowledge of the housing benefits system and welfare reforms. Being able to discuss these topics confidently will show that you're well-prepared and understand the broader context of the role within the supported housing environment.