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- Tasks: Support the allocations team with bookings and property management tasks.
- Company: Join a supportive organisation focused on community housing.
- Benefits: Enjoy 23 days leave, private health insurance, and a birthday off!
- Why this job: Make a difference in people's lives while developing your admin skills.
- Qualifications: Strong organisational skills and proficiency in MS Office required.
- Other info: Flexible working environment with great career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
The allocations team keep up to date records of property availability, and deal with bookings for new tenants including arranging check-in meetings. The allocations team administrator provides support with the administrative tasks related to this, promptly processing new bookings from local authorities onto internal systems, preparing and uploading details of newly available properties as well as a range of other ad-hoc and regular administration work.
Main Duties & Responsibilities
- Recording all bookings from local authorities ready for the bookings team to plan.
- Following the warning letter and ASB policy and communicating this to tenants.
- Sending out communications to tenants regarding warnings, inspections, vital information.
- Communicating with local authorities on behalf of tenants and providing the correct information to be able to correctly invoice.
- Supplying local authorities with the relevant compliance documents.
- Updating various local authority portals with available properties and bookings.
- Making follow-up calls to all tenants that have been checked in recently.
- Ensuring all bookings on our in-house system have the correct paperwork uploaded.
- Effectively manage, resolve, and respond to resident, business, and local authority enquiries.
- Providing cover for annual leave as the team requires.
- Add new properties to the in-house system.
- Ensure the accuracy and consistency of all records and all paperwork filed in the correct folders / scanned.
- Provide timely and high quality written and verbal communications to residents and local authorities.
- Ensure all databases and management software systems are updated promptly and to an excellent standard.
- To comply with S&P policies and to carry out any duties that may reasonably be required considering the main purpose of the post.
Skills & Knowledge
- Strong administration, organizational, prioritization, numerical and attention to detail skills.
- Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
- Ability to work effectively in a high-pressure environment.
- Proficiency in the use of MS Office including Outlook, Word, & Excel.
- Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
- Working on own initiative without close supervision and as part of a team.
- Working flexibly in responding to the varying demands of the role to achieve agreed outcomes.
Ideal but not Essential
- Knowledge of social housing.
Benefits
- 23 days leave, plus bank holidays.
- Additional holiday days for long service – up to 28 days.
- Celebration of tenure: 3 years £500, 5 years £1000, 10 years £5000.
- Private health insurance with Vitality.
- Birthday off.
- One well-being day off per year.
- Maternity/Paternity Pay.
- Pension schemes increase – after 2 years.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch.
- Daily fresh fruit.
Allocations Team Administrator employer: Stef & Philips Limited
Contact Detail:
Stef & Philips Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Team Administrator
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the organisation. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that relate to the role. Whether it’s a project you managed or a problem you solved, having tangible evidence can really make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Allocations Team Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Allocations Team Administrator role. We want to see how you can contribute to keeping our property records up to date and managing bookings efficiently.
Show Off Your Communication Skills: Since you'll be dealing with tenants and local authorities, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can handle the vital communications required for this role.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks and keep everything organised. In your application, give examples of how you've successfully managed administrative tasks in the past, especially in high-pressure environments.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. We can't wait to hear from you!
How to prepare for a job interview at Stef & Philips Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Allocations Team Administrator role. Familiarise yourself with the key responsibilities like processing bookings and communicating with local authorities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong administration and organisational skills, be prepared to discuss your experience in these areas. Think of specific examples where you've successfully managed multiple tasks or maintained accurate records. This will demonstrate your ability to handle the demands of the job.
✨Communicate Clearly and Professionally
Effective communication is crucial for this role. Practice articulating your thoughts clearly and professionally, especially when discussing how you would handle tenant communications or liaise with local authorities. This will showcase your interpersonal skills and ability to maintain professional boundaries.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the role. Think about potential challenges you might face, such as managing a high volume of bookings or resolving tenant enquiries. Prepare your responses to highlight your problem-solving skills and ability to work under pressure.
