At a Glance
- Tasks: Lead and support the weekend customer service team, ensuring top-notch service.
- Company: Join Steer Automotive Group, a leader in customer service excellence.
- Benefits: Competitive salary, performance bonuses, flexible working, and 29 days holiday.
- Other info: Enjoy ongoing training, career progression, and a vibrant work culture.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Supervisory experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Solihull, B37 7YN
Working Pattern: Weekend Shifts (FNOL Team) - 20 Hours Per Week
- Friday – 4-hour shift
- Saturday – 8-hour shift
- Sunday – 8-hour shift
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
Key Responsibilities:
- Supervising and supporting the weekend FNOL Customer Service team
- Monitoring workflow and ensuring customer enquiries and tasks are completed effectively
- Supporting team performance and maintaining high standards of customer service
- Assisting with escalated customer queries and resolving issues professionally
- Overseeing outbound customer communication and ensuring updates are provided in a timely manner
- Monitoring and maintaining progress logs and system updates for accuracy
- Coaching and supporting team members to ensure service and operational standards are achieved
- Working closely with wider operational teams to ensure smooth customer journeys
What we're looking for:
- Previous experience within a supervisory or team leader role
- Strong customer service background with excellent communication skills
- Confident working within a fast-paced administrative environment
- Strong organisational skills with the ability to prioritise workloads
- Comfortable using multiple systems and maintaining accurate records
- Positive leadership approach with the ability to motivate and support a team
- Experience within automotive, claims handling, customer service or contact centre environments would be beneficial, but not essential
Join Steer Automotive Group and play a key role in leading our weekend FNOL operation, helping to ensure customers receive the high-quality support and communication they expect throughout their repair journey.
Customer Service Supervisor in Solihull employer: Steer Automotive Group
Steer Automotive Group is an exceptional employer that prioritises employee well-being and development, offering a competitive salary alongside a range of benefits including enhanced parental leave and a financial wellbeing app. Our supportive work culture fosters growth through accredited training and career progression opportunities, all while working in a dynamic team environment in Solihull. Join us to make a meaningful impact in customer service while enjoying the perks of a flexible working schedule and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Solihull
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Steer Automotive Group. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leadership. Think about your past experiences and how they relate to the role of Customer Service Supervisor. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your experience—give specific examples of how you've successfully led a team or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Service Supervisor role.
We think you need these skills to ace Customer Service Supervisor in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and customer service background to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join StudySmarter and how your previous roles have prepared you for this position. Be genuine and let your personality shine through!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Steer Automotive Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Supervisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position.
✨Showcase Your Leadership Skills
As a supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've motivated and supported a team in the past. Think about specific situations where you resolved conflicts or improved team performance, as these will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responses to common scenarios, such as handling escalated customer queries or managing workflow during busy periods. This will show that you're ready for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
