At a Glance
- Tasks: Support customers with their repair journey through effective communication and administrative tasks.
- Company: Join Steer Automotive Group, a leading name in automotive repair with a focus on customer service.
- Benefits: Enjoy competitive pay, flexible shifts, 29 days holiday, and a range of wellness perks.
- Other info: Ongoing training provided, with great opportunities for career progression.
- Why this job: Make a real difference by helping customers navigate their repair process smoothly.
- Qualifications: Strong communication skills and a positive attitude; previous experience is a plus but not required.
The predicted salary is between 30000 - 40000 € per year.
Solihull, B37 7YN
Weekend Shifts (FNOL Team) Flexible Weekend Working | Saturday & Sunday Rotating Shifts - up to 16 hours
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control!
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
Steer Automotive Group is one of the UK's leading automotive repair businesses, delivering outstanding customer service and supporting customers throughout their repair journey. We are looking for a Customer Service Administrator to join our FNOL (First Notification of Loss) team, supporting our weekend operation with flexible Saturday and Sunday shift patterns.
This is a computer-based, customer-focused role where you'll play an important part in keeping customers informed and ensuring a smooth experience from the start of their repair journey.
Key Responsibilities:
- Sending image request links to customers to support claims and repair assessments
- Updating customer records and progress logs accurately within internal systems
- Making outbound calls to provide customers with repair updates and progress information
- Maintaining clear and professional communication throughout the customer journey
- Supporting the wider team with administrative tasks and ensuring information is updated accurately
- Delivering excellent customer service and building confidence with customers during the repair process
What we're looking for:
- Strong communication and customer service skills
- Confident using computers and working across multiple systems
- Good attention to detail with accurate data entry skills
- Organised and able to manage multiple tasks effectively
- A positive attitude and willingness to work as part of a team
- Previous customer service, administration or call handling experience would be beneficial, although full training will be provided
If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.
Customer Service Administrator (Weekend Shift) in Solihull employer: Steer Automotive Group
Steer Automotive Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With competitive salaries, flexible weekend shifts, and a range of benefits including enhanced parental leave and ongoing training through the Steer Academy, employees are empowered to grow their careers while enjoying a healthy work-life balance. Join us in Solihull, where your contributions are recognised and rewarded, making every day a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Weekend Shift) in Solihull
✨Tip Number 1
Get to know the company! Research Steer Automotive Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers informed, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of examples from your past roles where you went above and beyond for a customer. This will demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our customer-first team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Administrator (Weekend Shift) in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Administrator role. Highlight any previous customer service or administrative experience, and don’t forget to mention your strong communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you align with our values of Excellence, Innovation, and Integrity. Keep it friendly and professional, and let us know why you’d be a great fit for our team.
Show Off Your Attention to Detail:In this role, accuracy is key! Make sure your application is free from typos and errors. Double-check your information and ensure everything is presented clearly. This will show us that you’re organised and detail-oriented, just what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the benefits we offer at Steer Automotive Group!
How to prepare for a job interview at Steer Automotive Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and how they relate to customer service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided updates, as these stories will showcase your ability to maintain clear and professional communication.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks effectively, so be ready to discuss how you stay organised. Share specific strategies or tools you use to keep track of your workload, especially in a fast-paced environment. This will show that you're capable of handling the demands of the role.
✨Emphasise Your Team Spirit
As part of the FNOL team, collaboration is key. Be prepared to talk about your experiences working in a team and how you contribute to a positive team dynamic. Highlight any instances where you supported colleagues or worked together to achieve a common goal.
