Solihull
Ref: VA4280
#OFE
Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
Customer Experience Advisor
Location: Steer Business Centre, Solihull
Are you passionate about providing exceptional customer service? Do you thrive in a busy, fast-paced environment? If so, we’d love to hear from you!
We’re looking for a Customer Experience Advisor to join our Central Claims (First Notification of Loss) team. In this front-line role, you’ll be the first point of contact for new clients and work providers, delivering a seamless and supportive claims journey by phone and email.
What You’ll Be Doing:
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Delivering outstanding service to customers and work providers from the very first contact
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Accurately logging and managing new claims in a timely and efficient manner
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Handling multiple tasks with precision and professionalism
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Supporting your team to consistently meet service level targets
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Keeping customer files accurate and up to date across multiple systems
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Managing all aspects of the customer journey, including handling enquiries and resolving complaints
What You’ll Need:
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A confident, friendly, and professional communication style
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Proven ability to multitask in a fast-moving environment
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Strong organisational skills and attention to detail
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A passion for delivering top-tier customer service
What We Offer:
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Competitive salary and benefits
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Ongoing training and career development opportunities
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A welcoming, team-focused working environment
If you're ready to be part of a dynamic team where your work truly matters, apply today and take the next step in your career with us.
Customer Experience Advisor - FNOL in Solihull employer: Steer Automotive Group
At Steer Automotive Group, we pride ourselves on being an excellent employer, offering a competitive salary and a range of benefits including enhanced parental leave and a financial wellbeing app for ultimate pay control. Our supportive work culture fosters professional growth through accredited training and career progression opportunities, all within a dynamic environment in Feltham where your contributions are recognised and valued.
