At a Glance
- Tasks: Be the friendly face of our customer service team, ensuring smooth vehicle handovers and bookings.
- Company: Join Steer Automotive Group, a supportive and innovative workplace in Sheffield.
- Benefits: Enjoy competitive pay, bonuses, 29 days holiday, and flexible working options.
- Other info: Potential for permanent position and ongoing training for career growth.
- Why this job: Make a real impact by delivering exceptional customer experiences in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sheffield
Hours: 41 hours per week, Monday to Friday, plus 1 in 2 Saturdays
At Steer Automotive Group, we're committed to delivering excellence in every interaction, embracing innovation to enhance the customer journey, and operating with integrity in everything we do.
We're looking for a friendly, professional, and highly organised Customer Service Advisor to join our Sheffield team on a 12-month maternity cover contract, with the potential for a permanent position for the right candidate.
As the first point of contact for our customers, you'll play a vital role in ensuring a smooth and positive experience from initial enquiry through to vehicle collection.
Key Responsibilities:- Welcome customers both in person and over the phone
- Manage repair bookings, vehicle handovers, and customer updates
- Liaise with technicians, insurers, and suppliers to ensure efficient communication
- Handle customer queries and resolve issues promptly and professionally
- Maintain accurate records and update systems with attention to detail
- Support the team in delivering an exceptional customer experience
- Previous experience in a customer service, administration, reception, or service advisor role
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask in a busy environment
- Confident IT user with the ability to learn new systems quickly
- Positive, proactive, and customer-focused approach
- Automotive industry experience is desirable but not essential
- Competitive salary with bonus opportunities
- Ongoing training and development
- Career progression opportunities within a growing business
- Supportive and collaborative working environment
- Employee benefits package
- Potential for a permanent position following the maternity cover period
If you're passionate about delivering outstanding customer service and want to join a business that values Excellence, Innovation, and Integrity, we'd love to hear from you. Apply today and become part of the Steer Automotive Group team in Sheffield.
Customer Service Advisor (12 Month Maternity Cover) in Sheffield employer: Steer Automotive Group
At Steer Automotive Group, we pride ourselves on being an excellent employer, offering a competitive salary and a comprehensive benefits package that includes flexible working options and ongoing training through our Steer Academy. Our supportive and collaborative work culture fosters employee growth and recognition, ensuring that every team member feels valued and has the opportunity to progress within the company. Join us in Sheffield, where your contributions will directly enhance the customer experience in a dynamic and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (12 Month Maternity Cover) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for customer service comes through. A friendly, positive attitude can set you apart from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat with the team.
We think you need these skills to ace Customer Service Advisor (12 Month Maternity Cover) in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and customer service background.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and professional tone will resonate well with us, especially since you'll be the first point of contact for our customers.
Be Detail-Oriented:Pay attention to the details in your application. Make sure there are no typos or errors, as this reflects your organisational skills. We appreciate candidates who can maintain accurate records and communicate effectively.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining the Steer Automotive Group team!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries and resolve issues is crucial. Prepare specific examples from your past experiences where you successfully managed customer interactions. Highlight your communication skills and how you maintained a positive experience for customers.
✨Demonstrate Organisational Skills
In a busy environment like this, being organised is key. Think of instances where you had to multitask or manage multiple priorities. Be ready to discuss how you keep track of tasks and ensure nothing falls through the cracks, especially when dealing with repair bookings and customer updates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about the team culture, training opportunities, or what success looks like in the Customer Service Advisor role.
