Customer Service Advisor in Peterborough

Peterborough

Ref: VA4165

#OFE

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street

Customer Service Advisor – Automotive

Peterborough | Prestige Accident Repair Centre

Steer Automotive Group is looking for an experienced and customer-focused Customer Service Advisor to join our prestige automotive repair centre in Peterborough.

This is a fantastic opportunity for someone with experience in customer service, administration, automotive, bodyshop or accident repair who enjoys working in a fast-paced environment and delivering an exceptional customer experience.

As a Customer Service Advisor, you’ll be a key point of contact for our customers throughout their vehicle repair journey from the initial booking and vehicle handover through to regular repair updates and collection.

Key Responsibilities

• Welcome customers to our Peterborough accident repair centre and provide a friendly, professional service

• Handle customer enquiries both face-to-face and over the telephone

• Manage vehicle repair bookings, customer appointments and vehicle handovers

• Provide customers with clear and regular updates throughout the repair process

• Liaise with bodyshop technicians, insurers, suppliers and internal teams

• Respond to customer queries and resolve issues promptly and professionally

• Maintain accurate customer and vehicle records

• Support the smooth day-to-day running of the customer service function

• Deliver an excellent customer experience from first contact through to vehicle collection

What We’re Looking For

• Previous experience within a Customer Service Advisor, Service Advisor, Customer Service Administrator or similar customer-facing role

• Automotive, bodyshop, accident repair or motor trade experience would be advantageous, although it is not essential

• Excellent communication and interpersonal skills

• Confident speaking with customers both face-to-face and over the telephone

• Strong organisational skills with the ability to manage multiple priorities

• Good IT and administration skills

• Ability to remain calm and professional in a busy environment

• A genuine passion for delivering exceptional customer service

Why Join Steer Automotive Group?

At Steer Automotive Group, we’re committed to doing things the right way – delivering Excellence in every interaction, embracing Innovation to improve the customer journey and operating with Integrity in everything we do.

We offer:

• Competitive salary

• Performance-based bonus opportunities

• Steer Academy, providing accredited ongoing training paid for by the business

• Excellent opportunities for career progression and development

• Employee discounts and benefits

• Discounted vehicle maintenance and repairs

• A supportive and team-focused working environment

• The opportunity to build your career with one of the UK’s leading automotive repair groups

If you’re an experienced Customer Service Advisor in Peterborough looking for your next opportunity within the automotive, bodyshop or accident repair industry, we’d love to hear from you.

Apply today and become part of the Steer Automotive Group team in Peterborough.