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- Tasks: Lead IT service delivery and ensure top-notch support across multiple sites.
- Company: Join Steer Automotive Group, a forward-thinking team focused on growth and innovation.
- Benefits: Competitive salary, performance bonuses, 29 days holiday, and flexible working options.
- Why this job: Make a real impact in a dynamic environment while enhancing your IT leadership skills.
- Qualifications: Strong IT service management experience and expertise in IT security architecture.
- Other info: Opportunities for career progression and ongoing accredited training.
The predicted salary is between 48000 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Northampton
Ref: VA3557#OFE
Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream - a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards - colleague recognition scheme
- Cycle to work scheme
- Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training - paid for by the business
- Opportunities for career progression
Role Overview
Steer Automotive Group is looking for an experienced Service Delivery Manager to lead our IT Service Desk function and drive service excellence across a growing multi-site organisation. This is a key operational leadership role, responsible for ensuring our IT services are stable, secure, and aligned with business priorities. You'll manage a small service desk team, act as the escalation point for major incidents, and play a central role in shaping service performance, governance, and continual improvement. If you thrive in fast-paced environments, enjoy working closely with senior stakeholders, and have a passion for delivering high-quality IT support at scale - we'd love to hear from you.
Key Responsibilities
- Service Delivery & Operations
- Own day-to-day IT service delivery across all Steer business units
- Ensure services remain stable, responsive, and aligned to operational needs
- Lead joiner, mover and leaver processes with a strong focus on day-one readiness
- Incident & Major Incident Management
- Take ownership of Incident and Major Incident Management within the Service Desk
- Ensure incidents are logged, prioritised and resolved within agreed SLAs
- Coordinate major incident response with clear communication and rapid restoration
- Lead post-incident reviews, root cause analysis, and corrective action tracking
- Use incident trends to improve resilience and reduce repeat issues
- Service Requests & IT Asset Procurement
- Coordinate service requests across the organisation in line with business impact
- Oversee ordering, provisioning, recovery and reallocation of IT equipment
- Enforce asset standards and challenge non-standard requests to reduce risk and cost
- Cyber Security & Compliance
- Ensure daily security checks are completed and risks escalated appropriately
- Support cyber assurance activities, audits and customer security requirements
- Help enforce Steer security policies across users, suppliers and services
- Reporting, KPIs & Governance
- Own Service Desk performance reporting and KPI visibility
- Build and maintain the IT KPI pack with inputs from Technical Services and Applications
- Produce daily, weekly and monthly reporting on SLAs, backlog and trends
- Maintain a monthly Risk Register including cyber risks for senior leadership
- Blueprint & Supplier Management
- Support adoption of the Steer IT Blueprint and prevent unmanaged technology sprawl
- Act as the operational interface with key IT suppliers
- Lead service reviews, challenge underperformance and drive improvement
- Manage stakeholder expectations across Managing Directors and operational teams
Qualifications and Skill
- Strong IT Service Management (ITSM) expertise and Service Desk leadership
- Extensive experience in IT security architecture and advanced IT support
- Strong technical knowledge of:
- Microsoft 365
- Networking protocols, VPNs, firewalls
- Cloud platforms, telephony systems
- HP hardware and enterprise infrastructure
Why Join Us?
At Steer Automotive Group, IT plays a critical role in enabling our continued growth and operational success. You'll be joining a forward-thinking team where service delivery, security and continuous improvement are at the heart of everything we do. This is an exciting opportunity to make a real impact at scale.
Head of IT Service Delivery in Northampton employer: Steer Automotive Group
Contact Detail:
Steer Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Delivery in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in IT service delivery and incident management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in IT security and service management can benefit the company. Keep it concise and impactful to grab their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of IT Service Delivery in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of IT Service Delivery role. Highlight your experience in IT service management and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service delivery and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or managed incidents effectively. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Steer Automotive Group
✨Know Your IT Service Management Inside Out
Make sure you brush up on your IT Service Management (ITSM) expertise. Be ready to discuss specific frameworks and methodologies you've used in previous roles, especially those that relate to service delivery and incident management. This will show that you’re not just familiar with the concepts but have practical experience applying them.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of examples from your past experiences where you successfully handled major incidents or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Stakeholder Management Skills
Since this role involves managing senior stakeholders, be prepared to discuss how you've effectively communicated and collaborated with them in the past. Highlight any specific strategies you’ve used to align IT services with business priorities and how you’ve handled escalations.
✨Demonstrate Your Passion for Continuous Improvement
The company values continuous improvement, so come armed with ideas on how you can enhance their IT service delivery. Discuss any initiatives you've led in previous roles that resulted in measurable improvements, and express your enthusiasm for driving change and innovation within the team.