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- Tasks: Be the friendly face of our automotive repair centre, delivering exceptional customer service.
- Company: Join Steer Automotive Group, a company committed to excellence and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, flexible working, and ongoing training.
- Other info: Great opportunities for career progression and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Northampton Ref: VA3833
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Key Responsibilities:
- Greet customers warmly, both in person and over the phone
- Manage repair bookings, vehicle handovers, and updates throughout the process
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle queries and resolve any issues promptly and professionally
- Keep accurate records and maintain a high level of attention to detail
What We’re Looking For:
- Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Good IT skills and the ability to learn new systems quickly
- A genuine passion for delivering great service
What We Offer:
- Competitive salary with performance-based bonus opportunities
- Ongoing training and career development
- A supportive, team-focused working environment
If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.
Customer Service Advisor in Northampton employer: Steer Automotive Group
Contact Detail:
Steer Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for their team. Highlight your customer service experience and passion for delivering great service.
✨Tip Number 3
Stay active on social media! Follow companies you're interested in, engage with their posts, and join relevant groups. This not only keeps you informed about job openings but also shows your enthusiasm for the industry.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to showcase your personality and passion for customer service.
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any relevant customer service experience and showcase your communication skills, as these are key for us at Steer Automotive Group.
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Take the time to write a personal one that explains why you’re excited about this role and how you align with our values of Excellence, Innovation, and Integrity. We love seeing genuine enthusiasm!
Showcase Your Attention to Detail: In a role where accuracy is crucial, make sure to demonstrate your attention to detail in your application. Double-check for typos and ensure your information is clear and concise. It shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and how you maintain professionalism under pressure.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about the training opportunities or how success is measured in the Customer Service Advisor role.