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- Tasks: Be the friendly face of our automotive repair centre, ensuring exceptional customer experiences.
- Company: Join Steer Automotive Group, a company committed to excellence and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, flexible working, and ongoing training.
- Why this job: Make a real difference in customer service while developing your career in a supportive environment.
- Qualifications: Previous customer service experience is a plus; passion for helping others is essential.
- Other info: Great opportunities for career progression and a vibrant team culture.
The predicted salary is between 28800 - 43200 £ per year.
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we’re proud to do things the right way. Guided by our values of Excellence, Innovation, and Integrity, we deliver outstanding service and continually improve the customer journey. We’re now looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face and voice of our busy automotive repair centre in Newark. This is a key front-of-house role where you’ll ensure every customer receives an exceptional experience from first contact through to vehicle collection.
Key Responsibilities:
- Welcome customers in person and over the phone in a professional, friendly manner
- Manage repair bookings, vehicle handovers, and customer updates
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle customer queries and resolve issues efficiently and professionally
- Maintain accurate records with strong attention to detail
What We’re Looking For:
- Previous experience in customer service or administration (automotive experience desirable but not essential)
- Excellent communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced environment
- Confident IT skills and willingness to learn new systems
- A genuine passion for delivering outstanding customer service
What We Offer:
- Competitive salary with performance-related bonus opportunities
- Ongoing training and clear career development pathways
- A supportive, team-focused working environment
If you take pride in delivering great service and want to be part of a customer-first business, we’d love to hear from you. Apply today and join the Steer Automotive Group team in Newark.
Customer Service Advisor in Newark employer: Steer Automotive Group
Contact Detail:
Steer Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newark
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steer Automotive Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and showcase your problem-solving skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Advisor in Newark
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and passion for customer service.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and professional tone will resonate well with us, especially since this role is all about making customers feel welcome.
Be Detail-Oriented: Pay close attention to detail when filling out your application. Double-check for any typos or errors, as we value accuracy and professionalism. This is especially important in a role where maintaining records is key!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values of Excellence, Innovation, and Integrity, and think about how you can align your experiences with these principles. This will show that you're genuinely interested in the company and its mission.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with professionalism and a friendly attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would manage a difficult customer or multitask in a busy environment. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Consider asking about the training opportunities or how success is measured in the role.
