At a Glance
- Tasks: Manage key client accounts and ensure top-notch service delivery across the UK.
- Company: Join the UK's largest accident repair group with a focus on innovation.
- Benefits: Enjoy competitive salary, performance bonuses, and flexible working options.
- Other info: Dynamic environment with clear paths for career progression and ongoing training.
- Why this job: Make a real impact in a key commercial role with growth opportunities.
- Qualifications: Experience in managing B2B client accounts in the automotive or insurance sector.
The predicted salary is between 50000 - 60000 £ per year.
UK Wide (National travel required)
Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
The National Client Account Manager is responsible for the end-to-end management of Steer Automotive Group’s insurer and accident management accounts, acting as the day-to-day point of contact and performance owner. Reporting to the UK Client Partnership Director, this role combines relationship management, operational coordination, and commercial oversight, ensuring Steer consistently delivers against insurer SLAs, operational KPIs, and contractual commitments.
Key Responsibilities
- Insurer & Accident Management Client Relationship Management
- Act as the primary relationship owner for allocated insurer and Accident Management clients.
- Build and maintain strong working relationships with insurer & Accident Management claims, network, and engineering teams.
- Represent Steer at insurer and Accident Management performance reviews, operational meetings, and workshops.
- Account Performance & SLA Delivery
- Own account performance against agreed SLAs and KPIs, including:
- Key-to-Key turnaround
- Cycle times
- Average repair cost
- Repair vs. replace performance
- Quality, rework
- CSI/NPS
- Identify performance gaps and coordinate corrective actions with internal teams.
- Escalate risks or issues proactively where performance is at risk.
- Operational Coordination
- Work closely with Divisional Managing Directors, Regional Operations Managers, Site Managers, Engineering, Parts, Customer Experience, and Shared Services to ensure insurer and accident management requirements are clearly understood and delivered.
- Support sites and regions in meeting insurer and accident management expectations.
- Act as the key link between insurer and accident management partners and operational delivery teams.
- Commercial & Contract Support
- Support contract management, renewals, and tender activity.
- Ensure pricing, volume commitments, and service scope are adhered to.
- Identify opportunities to improve performance, efficiency, or commercial outcomes within accounts.
- Insight & Reporting
- Produce regular performance reports for insurer clients and internal stakeholders.
- Monitor insurer feedback, audit outcomes, and market activity.
- Provide insight to support UK client partnership strategy.
Skills & Experience
- Essential
- Experience managing insurer, accident management or B2B client accounts within the automotive accident repair or insurance sector.
- Strong understanding of insurer SLAs, network performance metrics, and repair KPIs.
- Ability to influence operational teams and drive performance.
- Strong communication, organisation, and problem-solving skills.
- Comfortable working in a fast-paced, multi-site environment.
- Preferred
- Established working relationships with UK insurers or accident management companies.
- Experience in a national, multi-site service business.
- Knowledge of estimating systems, repair workflows, and insurer engineering processes.
Why Join Us?
- Key commercial role within the UK’s largest accident repair group.
- Ownership of performance across major insurer partnerships.
- Clear progression into Senior Client Account Manager or Account Director roles.
- Competitive package including bonus, car allowance, pension, and benefits.
- Opportunity to influence operational delivery and customer outcomes at scale.
National Client Account Manager employer: Steer Automotive Group
Steer Automotive Group is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes flexible working options, enhanced parental leave, and a unique financial wellbeing app. With a strong focus on employee growth through the Steer Academy and clear pathways for career progression, you will thrive in a supportive work culture that values recognition and collaboration across the UK’s largest accident repair group.
StudySmarter Expert Advice🤫
We think this is how you could land National Client Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive and insurance sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their SLAs and KPIs, and think about how your experience aligns with their needs. We want you to walk into that interview feeling confident and ready to impress!
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, share examples of how you've tackled challenges in past roles, especially in managing client accounts or improving performance metrics. This will demonstrate your value as a National Client Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s make it happen together!
We think you need these skills to ace National Client Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the National Client Account Manager role. Highlight your experience in managing insurer and accident management accounts, and don’t forget to showcase your strong communication and problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the key responsibilities and skills outlined in the job description.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just duties. Use metrics where possible to demonstrate how you’ve driven performance and improved outcomes in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Steer Automotive Group
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to the role. Understand SLAs, KPIs, and how they impact client relationships. Being able to discuss these confidently will show that you’re serious about the position.
✨Build Rapport
Since this role involves a lot of relationship management, practice building rapport with your interviewer. Use their name, maintain eye contact, and engage in active listening. This will demonstrate your interpersonal skills right from the start.
✨Prepare Real-Life Examples
Think of specific examples from your past experience where you successfully managed client accounts or improved performance metrics. Be ready to share these stories, as they’ll help illustrate your capabilities and fit for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current challenges or future goals in the automotive sector. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
