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- Tasks: Be the friendly face of our automotive repair centre, delivering exceptional customer service.
- Company: Join Steer Automotive Group, a company committed to excellence and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, 29 days holiday, and flexible working options.
- Other info: Ongoing training and career progression opportunities in a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in customer service, strong communication skills, and a passion for great service.
The predicted salary is between 25000 - 30000 £ per year.
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Key Responsibilities:
- Greet customers warmly, both in person and over the phone
- Manage repair bookings, vehicle handovers, and updates throughout the process
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle queries and resolve any issues promptly and professionally
- Keep accurate records and maintain a high level of attention to detail
What We’re Looking For:
- Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Good IT skills and the ability to learn new systems quickly
- A genuine passion for delivering great service
What We Offer:
- Competitive salary with performance-based bonus opportunities
- Ongoing training and career development
- A supportive, team-focused working environment
If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.
Customer Service Advisor - 12 Month Maternity Cover in Luton employer: Steer Automotive Group
Contact Detail:
Steer Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month Maternity Cover in Luton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the role. Highlight your customer service experience and your passion for delivering great service.
✨Tip Number 3
Stay active on social media! Follow companies you're interested in, engage with their posts, and join relevant groups. This can help you stay updated on job openings and show your enthusiasm for the industry.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in being part of our customer-first approach.
We think you need these skills to ace Customer Service Advisor - 12 Month Maternity Cover in Luton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and ability to handle multiple tasks.
Show Your Passion: Let your enthusiasm for delivering great service shine through in your application. We want to see that you genuinely care about providing an exceptional experience for customers, so share any relevant examples!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the interview. Remember, it’s all about showing how you can keep calm and organised in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the Customer Service Advisor role. This shows your enthusiasm and helps you determine if the company is the right fit for you.