At a Glance
- Tasks: Support customers through their vehicle repair journey and manage appointments.
- Company: Join Steer Automotive Group, a growing business focused on team culture.
- Benefits: Competitive salary, performance bonuses, flexible working, and 29 days holiday.
- Other info: Great career progression opportunities and ongoing training provided.
- Why this job: Be the face of customer service in a fast-paced automotive environment.
- Qualifications: Experience in automotive customer service or related fields is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Long Eaton Ref: VA3881#OFE
Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
About the Role
As a Customer Service Advisor, you will be the welcoming face and voice of our repair centre, supporting customers throughout their vehicle repair journey. You’ll work closely with customers, technicians, insurers, and suppliers to ensure repairs are managed efficiently while delivering a first-class customer experience.
Key Responsibilities
- Greet customers professionally in person and over the phone
- Manage repair bookings and customer appointments
- Provide vehicle repair progress updates
- Coordinate vehicle handovers and collections
- Liaise with technicians, insurers, engineers, and suppliers
- Handle customer queries and resolve issues efficiently
- Maintain accurate records and job information using internal systems
- Support smooth day-to-day workshop operations
Ideal Experience
We’re particularly interested in candidates with experience in:
- Motor trade customer service
- Automotive administration
- Service Advisor roles
- Bodyshop reception or administration
- Dealership customer service
- Automotive aftersales
- Vehicle repair or accident repair environments
Previous bodyshop or accident repair experience would be highly beneficial, although candidates from wider automotive backgrounds will also be considered.
What We’re Looking For
- Previous customer service experience within the motor trade or automotive industry
- Excellent communication and interpersonal skills
- Strong organisation and attention to detail
- The ability to work well under pressure in a busy environment
- Good IT and system skills
- A proactive and positive attitude
- A genuine passion for delivering outstanding customer service
Why Join Steer Automotive Group?
At Steer Automotive Group, our people are at the heart of everything we do. We are committed to supporting career development and creating a positive, team focused workplace.
Apply Today
If you’re an experienced automotive customer service professional looking for your next opportunity in Nottingham South or Long Eaton, we’d love to hear from you. Apply now and join Steer Automotive Group’s customer first team.
Customer Service Advisor in Long Eaton employer: Steer Automotive Group
Steer Automotive Group is an exceptional employer that prioritises the growth and well-being of its employees. With a competitive salary, extensive benefits including flexible working options, and a strong focus on career progression through accredited training, we foster a supportive and dynamic work culture in Long Eaton. Join us to be part of a team that values your contributions and recognises your achievements while providing a rewarding environment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Long Eaton
✨Tip Number 1
Get to know the company! Research Steer Automotive Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle common situations in a busy automotive environment. Being prepared with examples will help you shine during the interview process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Steer Automotive Group and ready to take the next step in your career.
We think you need these skills to ace Customer Service Advisor in Long Eaton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the motor trade or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you can contribute to our team at Steer Automotive Group.
Show Off Your Communication Skills:As a Customer Service Advisor, communication is key! In your application, give examples of how you've effectively communicated with customers or resolved issues in the past. We love seeing those skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Steer Automotive Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common vehicle repair processes and terminology, as this will show your potential employer that you're genuinely interested and capable.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills and experience in the motor trade. Think about times when you resolved a difficult situation or went above and beyond for a customer—these stories can really make you stand out!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on articulating your thoughts clearly and confidently, especially when discussing your previous experiences in customer service and the automotive sector.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
