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- Tasks: Be the friendly face of our automotive repair centre, helping customers with their vehicle needs.
- Company: Join Steer Automotive Group, a leader in customer care and innovation in the automotive industry.
- Benefits: Enjoy competitive pay, bonuses, flexible working, and a range of wellness perks.
- Other info: Ongoing training and clear career progression opportunities await you!
- Why this job: Kickstart your career in a fast-paced environment while making a real difference for customers.
- Qualifications: Previous customer service experience is a plus; passion for helping others is essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Lincoln
At Steer Automotive Group, we are committed to delivering excellence in everything we do. Through innovation, integrity, and outstanding customer care, we provide industry-leading automotive repair services across the UK.
We are currently looking for a Customer Service Advisor to join our busy Lincoln automotive repair centre. This is an exciting opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry.
As the first point of contact for customers, you will play a key role in ensuring every customer receives a professional, friendly, and efficient experience from initial enquiry through to vehicle collection.
Key Responsibilities- Welcoming customers both in person and over the phone
- Managing repair bookings and vehicle handovers
- Providing regular customer updates throughout the repair process
- Liaising with technicians, insurers, and suppliers
- Handling customer queries and resolving issues professionally
- Maintaining accurate records and updating internal systems
- Delivering exceptional customer service at all times
- Previous experience in a customer service, service advisor, or administration role
- Automotive industry experience beneficial but not essential
- Strong communication and interpersonal skills
- Excellent organisational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Good IT and computer system skills
- Passion for delivering outstanding customer service
- Competitive salary with bonus opportunities
- Ongoing training and career development
- Supportive and friendly team environment
- Career progression within a growing automotive business
If you are looking for a rewarding role as a Customer Service Advisor in Lincoln, we would love to hear from you. Apply today and join Steer Automotive Group.
Customer Service Advisor in Lincoln employer: Steer Automotive Group
Contact Detail:
Steer Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Research Steer Automotive Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and customer service background.
Show Your Passion: Let us know why you're excited about working in the automotive industry! Share any personal experiences or interests that connect you to the role, as we love candidates who are genuinely enthusiastic about what they do.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company
Before your interview, take some time to research Steer Automotive Group. Understand their values, services, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, or opportunities for career progression. This shows that you’re not just interested in the job, but also in how you can grow within the company.