At a Glance
- Tasks: Deliver outstanding customer service and manage vehicle repair bookings.
- Company: Join Steer Automotive Group, a leader in the automotive industry.
- Benefits: Competitive salary, performance bonuses, flexible working, and wellness support.
- Other info: Ongoing training and career progression opportunities in a supportive team.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 26500 - 27500 £ per year.
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control!
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
Location: Hull, East Yorkshire
Job Type: Full-Time, Permanent
Salary: Competitive + Performance Bonus + Benefits
Join Steer Automotive Group in Hull. Are you passionate about customer service and looking for a rewarding career in the automotive industry? Steer Automotive Group is seeking a friendly, professional, and highly organised Customer Service Advisor to join our busy vehicle repair centre in Hull.
As the first point of contact for our customers, you'll play a key role in delivering an outstanding customer experience, ensuring every vehicle repair journey runs smoothly from initial booking through to vehicle collection.
Key Responsibilities:
- Welcome customers in person and over the phone with a professional and friendly approach
- Manage vehicle repair bookings, customer updates, and collection arrangements
- Coordinate communication between customers, technicians, insurers, and suppliers
- Handle customer enquiries and resolve issues efficiently and professionally
- Maintain accurate records and update internal systems
- Deliver exceptional customer service throughout the repair process
About You:
We're looking for someone who thrives in a fast-paced customer-focused environment and enjoys building positive relationships.
Essential Skills & Experience:
- Previous experience in a customer service, receptionist, service advisor, or administrative role
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Good computer and IT system skills
- A genuine commitment to providing outstanding customer service
Desirable:
Experience within the automotive, accident repair, bodyshop, or vehicle repair industry (advantageous but not essential)
What We Offer:
- Competitive salary
- Performance-related bonus opportunities
- Ongoing training and career development
- Supportive and collaborative team environment
- Long-term career opportunities within a growing automotive group
- Employee benefits and wellbeing support
Why Join Steer Automotive Group?
At Steer, our values of Excellence, Innovation, and Integrity guide everything we do. We invest in our people, support career progression, and empower our teams to deliver exceptional service every day.
If you're looking for a customer service career in Hull where you can make a real difference and develop your skills within a leading automotive repair business, we'd love to hear from you. Apply today and become part of our customer-first team.
Customer Service Advisor in Hull employer: Steer Automotive Group
Steer Automotive Group is an exceptional employer located in Hull, offering a competitive salary and a range of benefits including performance-related bonuses, flexible working options, and comprehensive training through the Steer Academy. Our supportive work culture prioritises employee wellbeing and career progression, making it an ideal place for those passionate about customer service in the automotive industry to thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steer Automotive Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steer Automotive Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steer Automotive Group:Your cover letter is your chance to shine! Tell us why you want to work at Steer Automotive Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steer Automotive Group!
How to prepare for a job interview at Steer Automotive Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
