At a Glance
- Tasks: Deliver exceptional customer service in a busy automotive repair centre.
- Company: Join Steer Automotive Group, committed to excellence and innovation.
- Benefits: Competitive salary, performance bonuses, flexible working, and ongoing training.
- Other info: Dynamic environment with opportunities for career progression and recognition.
- Why this job: Be the friendly face of our team and make a real impact on customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a passion for great service.
The predicted salary is between 25000 - 32000 £ per year.
Exeter Ref: VA3906
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Key Responsibilities:
- Greet customers warmly, both in person and over the phone
- Manage repair bookings, vehicle handovers, and updates throughout the process
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle queries and resolve any issues promptly and professionally
- Keep accurate records and maintain a high level of attention to detail
What We’re Looking For:
- Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Good IT skills and the ability to learn new systems quickly
- A genuine passion for delivering great service
What We Offer:
- Competitive salary with performance-based bonus opportunities
- Ongoing training and career development
- A supportive, team-focused working environment
If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.
Customer Service Advisor in Exeter employer: Steer Automotive Group
At Steer Automotive Group, we pride ourselves on being an excellent employer, offering a competitive salary and a range of benefits including a performance-related bonus, enhanced parental leave, and a unique financial wellbeing app. Our supportive work culture fosters professional growth through accredited training and career progression opportunities, all within a dynamic team environment in Exeter. Join us to be part of a company that values excellence, innovation, and integrity while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. Keep it friendly and professional, just like the vibe we love at StudySmarter.
✨Tip Number 3
Don’t shy away from following up! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds—just like how we keep our customers at the forefront.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly gives you a better shot at standing out. Plus, you’ll be part of a team that values excellence and innovation—just like you!
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and ability to handle multiple tasks.
Show Your Passion:Let us see your enthusiasm for delivering great service! In your application, share examples of how you've gone above and beyond for customers in the past. We love to hear about your genuine passion for helping others.
Be Professional Yet Friendly:Remember, you're applying for a role where you'll be the face and voice of our business. Keep your tone professional but friendly in your written application. We want to see your personality shine through!
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver exceptional service, which is key for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and your approach to teamwork. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, training opportunities, or what success looks like in the Customer Service Advisor role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
