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- Tasks: Be the friendly face of our automotive repair centre, ensuring customers have an exceptional experience.
- Company: Join Steer Automotive Group, a company committed to excellence and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, flexible working, and ongoing training.
- Why this job: Make a real impact by delivering outstanding customer service in a dynamic environment.
- Qualifications: Previous customer service experience and excellent communication skills are a plus.
- Other info: Great career progression opportunities and a supportive team culture await you!
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor in Edinburgh.
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control!
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we’re proud to do things the right way. Guided by our values of Excellence, Innovation, and Integrity, we deliver outstanding service and continually improve the customer journey. We’re now looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face and voice of our busy automotive repair centre in Edinburgh. This is a key front-of-house role where you’ll ensure every customer receives an exceptional experience from first contact through to vehicle collection.
Key Responsibilities:
- Welcome customers in person and over the phone in a professional, friendly manner
- Manage repair bookings, vehicle handovers, and customer updates
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle customer queries and resolve issues efficiently and professionally
- Maintain accurate records with strong attention to detail
What We’re Looking For:
- Previous experience in customer service or administration (automotive experience desirable but not essential)
- Excellent communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced environment
- Confident IT skills and willingness to learn new systems
- A genuine passion for delivering outstanding customer service
What We Offer:
- Competitive salary with performance-related bonus opportunities
- Ongoing training and clear career development pathways
- A supportive, team-focused working environment
If you take pride in delivering great service and want to be part of a customer-first business, we’d love to hear from you. Apply today and join the Steer Automotive Group team in Edinburgh.
Customer Service Advisor in Edinburgh employer: Steer Automotive Group
Contact Detail:
Steer Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research Steer Automotive Group and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play with a mate or in front of a mirror to boost your confidence before the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Steer Automotive Group.
We think you need these skills to ace Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have in customer service or administration, and don’t forget to mention your passion for delivering outstanding service. We love seeing how you fit into our values!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate. We can’t wait to hear from you!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values of Excellence, Innovation, and Integrity, and think about how you can align your experiences with these principles. This will show that you're genuinely interested in the company and its mission.
✨Prepare for Common Customer Service Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experience where you've successfully handled difficult customers or resolved issues efficiently. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions in a friendly, professional manner.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Consider asking about the training opportunities or how the team collaborates to enhance customer service.
