At a Glance
- Tasks: Be the friendly face of our automotive repair centre, delivering exceptional customer service.
- Company: Join Steer Automotive Group, a company committed to excellence and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, flexible working, and ongoing training.
- Other info: Great opportunities for career progression and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control!
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Key Responsibilities:
- Greet customers warmly, both in person and over the phone
- Manage repair bookings, vehicle handovers, and updates throughout the process
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle queries and resolve any issues promptly and professionally
- Keep accurate records and maintain a high level of attention to detail
What We’re Looking For:
- Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Good IT skills and the ability to learn new systems quickly
- A genuine passion for delivering great service
What We Offer:
- Competitive salary with performance-based bonus opportunities
- Ongoing training and career development
- A supportive, team-focused working environment
If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.
Customer Service Advisor in Dartford employer: Steer Automotive Group
At Steer Automotive Group, we pride ourselves on being an excellent employer, offering a competitive salary and a range of benefits including a performance-related bonus, enhanced parental leave, and a unique financial wellbeing app. Our supportive work culture fosters professional growth through accredited training and career progression opportunities, all within a dynamic automotive repair centre in Dartford. Join us to be part of a team that values excellence, innovation, and integrity while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Dartford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. Keep it friendly and professional, just like the vibe we love at StudySmarter.
✨Tip Number 3
Don’t shy away from following up! After an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds—just like how we keep our customers at the forefront.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that Customer Service Advisor position. Plus, it’s super easy!
We think you need these skills to ace Customer Service Advisor in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any relevant customer service experience and showcase your communication skills, as these are key for us at Steer Automotive Group.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Take the time to write a personal one that explains why you’re excited about this role and how you align with our values of Excellence, Innovation, and Integrity. We love seeing genuine enthusiasm!
Showcase Your Attention to Detail:In a busy automotive repair centre, attention to detail is crucial. Make sure your application is free from typos and errors. This shows us that you can manage tasks efficiently and maintain high standards, which is exactly what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver exceptional service, which is key for the role.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and prepare your answers. Questions like 'How do you handle difficult customers?' or 'Can you describe a time you managed multiple tasks?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company. This could include inquiries about the training opportunities at Steer Academy or how they measure success in the customer service team. It shows you're engaged and serious about the position.
