At a Glance
- Tasks: Be the friendly face of our automotive repair centre, helping customers with their vehicle needs.
- Company: Join Steer Automotive Group, a company committed to excellence and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, flexible working, and ongoing training.
- Other info: Dynamic team environment with plenty of opportunities for career progression.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control!
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
Location: Darlington
Job Type: Full-Time 42.5 hours per week
At Steer Automotive Group, we are committed to delivering excellence in customer service, embracing innovation, and operating with integrity in everything we do.
We are looking for a friendly, professional, and highly organised Customer Service Advisor to join our busy automotive repair centre in Darlington. This is an excellent opportunity for someone with customer service, administration, reception, or customer support experience who enjoys working in a fast-paced environment.
As the first point of contact for our customers, you will play a key role in ensuring every customer receives an exceptional experience from initial enquiry through to vehicle collection.
Key Responsibilities:
- Welcome customers professionally both in person and over the phone
- Manage repair bookings and customer appointments
- Provide customers with updates on vehicle repairs and progress
- Coordinate vehicle handovers and collections
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle customer queries and resolve issues efficiently
- Maintain accurate customer records and administration systems
- Deliver outstanding customer service at every stage of the repair journey
About You:
- Previous experience in a Customer Service Advisor, Customer Service Representative, Receptionist, Administrator, or similar customer-facing role
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Comfortable working in a busy office environment
- Good IT and administrative skills
- A positive attitude and passion for delivering excellent customer service
- Automotive industry experience is beneficial but not essential
What We Offer:
- Competitive salary
- Performance-based bonus opportunities
- Ongoing training and career development
- Supportive and collaborative team environment
- Opportunities to progress within a growing automotive business
If you are looking for a rewarding Customer Service Advisor job in Darlington and want to join a company that values Excellence, Innovation, and Integrity, we would love to hear from you. Apply today and become part of our customer-first team.
Customer Service Advisor in Darlington employer: Steer Automotive Group
At Steer Automotive Group, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including a performance-related bonus, enhanced parental leave, and a unique financial wellbeing app. Our supportive work culture fosters collaboration and growth, with accredited training opportunities through the Steer Academy, ensuring that our Customer Service Advisors in Darlington can thrive in their careers while delivering outstanding service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Darlington
✨Tip Number 1
Get to know the company! Research Steer Automotive Group and understand their values like excellence, innovation, and integrity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to join the team at Steer Automotive Group.
We think you need these skills to ace Customer Service Advisor in Darlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match what we're looking for, like strong communication and organisational abilities.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and professional tone will resonate well with us, especially since you'll be the first point of contact for our customers.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate and resolve issues is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as 'How do you handle difficult customers?' or 'Can you describe a time when you went above and beyond for a customer?'. Practising your answers will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that demonstrate your interest in the role and the company, like 'What does success look like for a Customer Service Advisor at Steer?' or 'How does the team support each other in a busy environment?'.
