Customer Service Advisor

Birmingham Business Park Solihull Parkway B37 7YN

Ref: VA3375

#OFE

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

At Steer Automotive Group, we\’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

Are you passionate about providing exceptional customer service? Do you thrive in a busy, fast-paced environment? If so, we\’d love to hear from you

We\’re looking for a Customer Experience Advisor to join our Central Claims (First Notification of Loss) team. In this front-line role, you\’ll be the first point of contact for new clients and work providers, delivering a seamless and supportive claims journey by phone and email.

What You\’ll Be Doing:

• Delivering outstanding service to customers and work providers from the very first contact

• Accurately logging and managing new claims in a timely and efficient manner

• Handling multiple tasks with precision and professionalism

• Supporting your team to consistently meet service level targets

• Keeping customer files accurate and up to date across multiple systems

• Managing all aspects of the customer journey, including handling enquiries and resolving complaints

What You\’ll Need:

• A confident, friendly, and professional communication style

• Proven ability to multitask in a fast-moving environment

• Strong organisational skills and attention to detail

• A passion for delivering top-tier customer service

If you\’re ready to be part of a dynamic team where your work truly matters, apply today and take the next step in your career with us.