At a Glance
- Tasks: Deliver exceptional customer service and manage claims efficiently.
- Company: Join a dynamic team at Steer Automotive Group.
- Benefits: Competitive salary, performance bonuses, flexible working, and 29 days holiday.
- Other info: Ongoing training, career progression opportunities, and a supportive work culture.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Confident communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 25000 - 30000 € per year.
Birmingham Business Park Solihull Parkway B37 7YN
Mon - Fri Ref: VA3874#OFE
Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
Are you passionate about providing exceptional customer service? Do you thrive in a busy, fast-paced environment? If so, we’d love to hear from you!
We’re looking for a Customer Contact Centre Advisor to join our Central Claims (First Notification of Loss) team. In this front-line role, you’ll be the first point of contact for new clients and work providers, delivering a seamless and supportive claims journey by phone and email.
What You’ll Be Doing:
- Delivering outstanding service to customers and work providers from the very first contact
- Accurately logging and managing new claims in a timely and efficient manner
- Handling multiple tasks with precision and professionalism
- Supporting your team to consistently meet service level targets
- Keeping customer files accurate and up to date across multiple systems
- Managing all aspects of the customer journey, including handling enquiries and resolving complaints
What You’ll Need:
- A confident, friendly, and professional communication style
- Proven ability to multitask in a fast-moving environment
- Strong organisational skills and attention to detail
- A passion for delivering top-tier customer service
If you're ready to be part of a dynamic team where your work truly matters, apply today and take the next step in your career with us.
Customer Contact Centre Advisor employer: Steer Automotive Group
At Steer Automotive Group, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including a performance-related bonus, enhanced parental leave, and a unique financial wellbeing app. Our vibrant work culture fosters employee growth through accredited training and clear career progression opportunities, all within the supportive environment of Birmingham Business Park. Join us to be part of a team that values integrity, innovation, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Advisor
✨Tip Number 1
Get to know the company! Research Steer Automotive Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey confidence and friendliness. Role-play with a friend or family member to get comfortable with handling various customer scenarios.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you've successfully managed multiple tasks at once. This will demonstrate your capability to thrive in a fast-paced environment like the one at Steer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Let’s get you on board!
We think you need these skills to ace Customer Contact Centre Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Contact Centre Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’re genuinely interested!
Show Off Your Communication Skills:Since this role is all about communication, let your personality shine through in your written application. Use a friendly tone and be clear and concise. We want to see how you can connect with customers right from the start!
Highlight Your Multitasking Abilities:We love candidates who can juggle multiple tasks like a pro! In your application, share examples of how you've successfully managed various responsibilities at once. This will help us see how you thrive in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Contact Centre Advisor, your ability to provide exceptional service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Multitasking Scenarios
Given the fast-paced environment, it’s important to demonstrate your multitasking abilities. Consider role-playing with a friend where you handle multiple customer queries at once. This will help you feel more comfortable managing various tasks during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
