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- Tasks: Be the friendly face of our automotive repair centre, ensuring exceptional customer experiences.
- Company: Join Steer Automotive Group, where excellence and innovation drive our service.
- Benefits: Enjoy competitive pay, bonuses, flexible working, and a range of wellness perks.
- Why this job: Make a real impact by delivering outstanding service in a fast-paced environment.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Ongoing training and career progression opportunities await you!
The predicted salary is between 28800 - 43200 £ per year.
Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream - a Financial Wellbeing app giving you ultimate pay control
- Talk to us about flexible working
- VIP Awards - colleague recognition scheme
- Cycle to work scheme
- Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
- Steer Academy provides accredited ongoing training - paid for by the business
- Opportunities for career progression
At Steer Automotive Group, we are driven by excellence doing things the right way, every time. We are committed to delivering outstanding service, embracing innovation to enhance every customer's journey, and operating with integrity in all that we do.
We are looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre in Boston. In this key role, you will ensure every customer enjoys a smooth and exceptional experience from first contact to vehicle collection.
Key Responsibilities
- Greet customers warmly, both in person and over the phone
- Manage repair bookings, vehicle handovers, and progress updates
- Liaise effectively with technicians, insurers, and suppliers to keep communication clear and consistent
- Handle customer queries and resolve any issues promptly and professionally
- Maintain accurate records with exceptional attention to detail
What We’re Looking For
- Proven experience in a customer service or administrative role (automotive experience is beneficial but not essential)
- Excellent communication and interpersonal skills
- Ability to stay calm under pressure and manage multiple priorities efficiently
- Strong IT skills and confidence in learning new systems
- A genuine passion for delivering exceptional customer service
- A full UK driving licence is essential
What We Offer
- Competitive salary with performance-based bonuses
- Ongoing training and career development opportunities
- A supportive, team-focused working environment
If you’re motivated by providing outstanding service, thrive in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and become part of our customer first team in Boston.
Customer Service Advisor in Boston employer: Steer Automotive Group
Contact Detail:
Steer Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Boston
✨Tip Number 1
Get to know the company! Research Steer Automotive Group and understand their values, especially around excellence and innovation. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play with a friend or family member to get comfortable with greeting customers and handling queries.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple priorities effectively. This will demonstrate your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Steer Automotive Group team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Boston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and ability to handle customer queries.
Show Your Passion: Let us see your enthusiasm for delivering exceptional customer service! Share examples of how you've gone above and beyond for customers in previous roles. We love hearing about your experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Steer Automotive Group
✨Know the Company
Before your interview, take some time to research Steer Automotive Group. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and how you stay calm under pressure.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple priorities. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or training opportunities. This shows that you’re engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.
