At a Glance
- Tasks: Be the friendly face of our automotive repair centre, managing customer interactions and bookings.
- Company: Join Steer Automotive Group, where excellence and innovation drive our customer service.
- Benefits: Enjoy competitive salary, performance bonuses, 29 days holiday, and flexible working options.
- Other info: Access ongoing training, career progression, and a range of employee benefits.
- Why this job: Make a real impact by delivering exceptional service in a fast-paced environment.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency.
The predicted salary is between 25000 - 35000 £ per year.
Competitive salary plus performance related bonus.
29 days holiday including public holidays plus additional days with service.
Pension contributions.
Enhanced parental leave.
Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
Talk to us about flexible working.
Cycle to work scheme.
Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training – paid for by the business.
Opportunities for career progression.
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Key Responsibilities:
- Greet customers warmly, both in person and over the phone.
- Manage repair bookings, vehicle handovers, and updates throughout the process.
- Liaise with technicians, insurers, and suppliers to ensure smooth communication.
- Handle queries and resolve any issues promptly and professionally.
- Keep accurate records and maintain a high level of attention to detail.
What We’re Looking For:
- Proven experience in a customer service or administrative role (automotive industry experience extremely beneficial).
- Strong communication and interpersonal skills.
- Ability to remain calm under pressure and handle multiple tasks efficiently.
- Good IT skills and the ability to learn new systems quickly.
If you’re motivated by providing exceptional service, enjoy working in a fast‑paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer‑first team.
Automotive Service Advisor employer: Steer Automotive Group
At Steer Automotive Group, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including 29 days of holiday, enhanced parental leave, and access to our innovative Wagestream app for financial wellbeing. Our commitment to employee growth is evident through the Steer Academy, which provides accredited training and clear career progression opportunities, all within a supportive and dynamic work culture that values excellence, innovation, and integrity. Join us in our busy automotive repair centre and be part of a team that prioritises customer satisfaction and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steer Automotive Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steer Automotive Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steer Automotive Group:Your cover letter is your chance to shine! Tell us why you want to work at Steer Automotive Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steer Automotive Group!
How to prepare for a job interview at Steer Automotive Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
