Customer Service Call Handler

Doncaster Ref: VA2906 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression Join the Steer Automotive Group Customer Service Team in Doncaster! At Steer Automotive Group, we’re not just fixing car we’re shaping the future of automotive care. We’re looking for a sharp, friendly, and proactive Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. This isn’t just a job—it’s the start of an exciting journey where excellence meets innovation and no two days are the same. What You’ll Be Doing You\’ll be right at the heart of our Central Claims Contact Hub, becoming the first voice customers hear after a stressful event. Your mission? Make that first call smooth, supportive, and efficient. Here’s what your day might include: * Taking incoming calls from customers reporting accidents or vehicle damage * Logging details accurately and quickly in our claims system * Answering queries and keeping customers informed at every step * Coordinating with insurers, repair teams, and other departments * Managing your workload efficiently while hitting team targets What We’re Looking For You don’t need to be a car expert—but you do need to care about people and love helping them. Experience in customer service is essential, and if you’ve worked in automotive or insurance, even better. We’re looking for someone who: * Communicates clearly and confidently, both on the phone and via email * Is a natural problem-solver who thrives under pressure * Stays organised and focused in a fast-paced environment * Has strong attention to detail and a proactive attitude Why Steer? Because we do things differently. We believe in supporting our team, recognising talent, and creating opportunities to grow. So, if you’re ready to take the wheel in a role where every call counts and your skills truly matter, we’d love to hear from you. Apply now and steer your career in the right direction