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- Tasks: Be the friendly face for customers, managing their experience from start to finish.
- Company: Join Steer Automotive Group, a trusted name in vehicle repair with a supportive culture.
- Benefits: Enjoy competitive salary, 29 days holiday, flexible working, and financial wellbeing perks.
- Why this job: This role offers career growth, training opportunities, and a chance to make a real impact.
- Qualifications: Previous customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: Local knowledge of Leicester is a plus; join a fast-growing team today!
The predicted salary is between 24000 - 36000 £ per year.
Leicester
Ref: VA2777
Benefits- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
Are you passionate about delivering first-class customer service? Steer Automotive Group is seeking a confident and enthusiastic Customer Service Advisor to join our front-of-house team in Leicester.
About the RoleAs the first point of contact for our customers, you’ll play a key role in ensuring their experience with us is seamless, supportive, and stress-free. Whether arranging bookings, handling enquiries, or updating systems, your positive approach will set the tone for the entire repair journey.
Key Responsibilities- Manage the full customer experience from first contact to vehicle return
- Book appointments, arrange collections/returns, and keep customers informed
- Handle inbound and outbound calls and email enquiries professionally
- Maintain accurate records on internal systems and external portals
- Assist in managing complaints and delivering timely resolutions
- Help with logistics and occasionally move vehicles on-site
- Meet individual and team performance targets and customer satisfaction goals
We’re looking for someone with:
- Previous experience in a customer-facing role (automotive experience a bonus)
- Strong communication skills — verbal and written
- Excellent organisational and multitasking abilities
- A proactive attitude and ability to stay calm under pressure
- Basic computer skills (MS Office experience preferred)
- A friendly, team-oriented approach and a can-do mindset
A good local knowledge of Leicester and surrounding areas for transport logistics is also helpful.
What We Offer- A permanent, full-time role with a leading automotive group
- Supportive, professional working environment
- Career development and training opportunities
- Competitive salary and benefits package
If you thrive in a customer-focused environment and want to be part of a fast-growing, industry-leading team, apply today to join Steer Automotive Group in Leicester.
Customer Service Advisor employer: Steer Automotive Group Ltd
Contact Detail:
Steer Automotive Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially vehicle repair services. Understanding common customer queries and concerns can help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your responses clearly and confidently when discussing your experience.
✨Tip Number 3
Research Steer Automotive Group and their values. Being able to discuss how your personal values align with theirs can make a strong impression during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you managed customer interactions, handled complaints, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as strong communication, organisational abilities, and a proactive attitude. Use bullet points to make these stand out and relate them directly to the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Steer Automotive Group Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've handled customer inquiries or complaints, demonstrating your ability to provide excellent service.
✨Demonstrate Strong Communication
Since communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. Be prepared to discuss how you manage both verbal and written communications effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle difficult customers or unexpected situations, and think about how you would resolve them.
✨Research the Company
Familiarise yourself with Steer Automotive Group and its services. Understanding their values and what they offer will help you align your answers with their expectations and show your genuine interest in the role.
