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For Companies At a Glance
- Tasks: Be the friendly face of our customer service, guiding clients through their vehicle repair journey.
- Company: Join a thriving accident repair business known for its commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working, 29 days holiday, and a range of wellness perks.
- Why this job: Make a real impact on customer experiences while growing your career in a supportive environment.
- Qualifications: Previous customer service experience is essential; automotive knowledge is a plus!
- Other info: Opportunities for ongoing training and career progression await you!
We have an exciting opportunity to join the successful team at our Tamworth site as a Customer Experience Advisor. As first point of contact, you will play a key role in ensuring a smooth and positive customer experience, making it clear the things they value are in safe hands with us.
You will be responsible for:
- Welcoming customers with a warm, professional approach.
- Managing our customer experience journey, keeping customers updated on the progress of their vehicle repairs.
- Booking customers in and arranging their vehicle collections and returns, for seamless scheduling.
- Administering customers files correctly and accurately.
- Ensuring computer systems and portals are updated.
- Handling telephone and email enquiries, both inbound and outbound.
- Ensure the reception area is organised and inviting.
- Working to targets to achieve team and individual goals.
- Moving vehicles on the forecourt.
About You
You will have previous experience working in a customer service focused role, ideally with an understanding of automotive repair. You will have:
- Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email.
- Good organisational skills and a strong attention to detail.
- The ability to multitask and adapt to changing priorities in a fast-paced environment.
- Experience in administration and computer systems, such as MS Office.
- Be a team player, as well as able to work individually to achieve targets.
- A good understanding of the local area for transport logistics.
If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today.
Customer Experience Advisor employer: Steer Automotive Group Ltd
Contact Detail:
Steer Automotive Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in relation to customer service. Understanding common vehicle repair processes and terminology will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you prepare for handling various customer inquiries and complaints, ensuring you present yourself as a confident and professional candidate.
✨Tip Number 3
Research StudySmarter and our values to align your answers with what we stand for. Showing that you understand our commitment to customer experience will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in automotive repair if applicable. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage customer experiences. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Showcase Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to multitask. Provide examples of how you've adapted to changing priorities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Steer Automotive Group Ltd
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to communicate effectively is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues, demonstrating your excellent customer service skills.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you manage multiple tasks and keep track of details, especially in a fast-paced environment. This will show that you can handle the demands of the role.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their values and the customer experience they aim to provide will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to customer service and vehicle repairs, and be ready to explain your thought process.
