Business Support Coordinator

We are looking for a professional, organised, and customer‑focused Business Support Coordinator to join our team at the Solihull Business Centre. This is a varied and rewarding role that combines front‑of‑house responsibilities with business administration and operational support. As the first point of contact for visitors, insurer partners, and senior leaders, you will play an important role in creating a positive and professional experience while supporting our Shared Services team with administrative and claims‑related activities.

No two days are the same in this position. You will be responsible for ensuring our reception and meeting facilities operate smoothly while providing valuable support to colleagues across the business.

• Provide a warm, professional, and welcoming reception service for visitors, colleagues, insurer partners, and executive guests.
• Manage reception activities, including answering telephone calls, responding to enquiries, and directing visitors appropriately.
• Prepare meeting rooms to a high standard for insurer, customer, and executive meetings.
• Coordinate refreshments, hospitality arrangements, and room set‑up requirements.
• Ensure reception, meeting rooms, and communal areas remain professional and presentable at all times.
• Support the Shared Services team with claims administration and related duties as required.
• Assist with data entry, document management, filing, and administrative tasks.
• Manage incoming and outgoing post, deliveries, and general office administration.
• Provide flexible support across the Business Centre to ensure the smooth running of day‑to‑day operations.

Requirements:

• Previous experience in reception, administration, customer service, or business support roles.
• Excellent communication and interpersonal skills.
• Exceptional organisational skills and attention to detail.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Confidence using Microsoft Office applications, including Outlook, Word, and Excel.
• Professional, approachable, and positive attitude.
• Ability to work well independently and collaboratively within a team environment.
• Experience within the automotive, insurance, or claims sectors is advantageous but not essential.

Benefits:

• Competitive salary plus performance‑related bonus.
• 29 days holiday, including public holidays, plus additional days with service.
• Pension contributions.
• Referral bonus scheme.
• Enhanced parental leave.
• Enhanced sick pay.
• Wagestream – a financial wellbeing app providing pay control, savings, shopping discounts, benefits exploration, and financial coach support.
• Flexible working options.
• VIP Awards – colleague recognition scheme.
• Cycle to work scheme.
• Benefits App – virtual GP appointments, employee assistance programme (EAP), high street discounts, discounted vehicle maintenance & repairs and more.
• Steer Academy – accredited ongoing training paid for by the business.
• Opportunities for career progression within Steer Automotive Group.

We would love to hear from you if you are passionate about delivering excellent service, enjoy working in a fast‑paced environment, and want to be part of a business built on Excellence, Innovation, and Integrity.